Jinpuka service hotline: 4006695599 (call 021-61195599 in areas where 400 has not been opened; Overseas service hotline:+86-21-61195599).
Platinum card VIP hotline: 4006 195599 (call 021-61295599 in areas where 400 is not available; Overseas service hotline: +86-2 1-6 1295599).
Inactive credit cards can be directly cancelled without charge.
Note: If there is still excess deposit in the credit card account after 45 days in the account to be cancelled, cash withdrawal/transfer can be made through the branch counter, and no cash withdrawal fee is charged.