First, standardize the customer service process and promote the standardization of customer relationship management. In-depth analysis of the reasons for the change of credit card customers and the problems existing in service, re-planning and integrating credit card service processes, and strengthening product innovation; Implement a daily contact system, establish a system for monitoring and handling major complaints, regularly check the card quality indicators and major complaints of the card department within its jurisdiction, and urge the rectification in time if any abnormality is found; Establish the exclusive account manager management system and key account list system for Platinum Card, and the card manager will personally pay regular visits to local key customers. At the same time, according to the deployment of the head office of industry and commerce, do a good job in putting into production and handling the peony card professional agent customer service system of Chengdu Branch of Telephone Bank. Combined with the characteristics of Guangxi, the process of electronic work orders in the background processing system of all card departments in the whole region is formulated, which standardizes the operation of the system used by banks and strengthens the handling of customer service problems by using the system.

The second is to enrich differentiated service content and improve service quality. Provide personalized services such as door-to-door card delivery and personal counseling for high-quality housing mortgage households and relationship group customers; Carry out invitation cards, simplify the approval process, and implement green channel card issuance; Launch holiday greetings and SMS marketing for high-quality customers, and actively increase their credit limit and upgrade their products for free according to their credit rating; Strengthen cooperation with third-party comprehensive service companies to provide peony card holders with all-round quality services.