Contact customer service and apply again. The reason for the failure is that the permissions are not enabled. The blame is on the mobile phone

Turn on "Permissions". Many users will ask "Why can't I upload my ID card?" "Why is the camera Can't take a picture?" and other questions. The main reason is that the permission to access the mobile phone camera is not enabled! If the applicant refuses the relevant access permission when opening the APP software, he can re-enable it in the system settings.

I feel nervous when taking pictures with shaking hands

Be careful when taking photos "clearly"! Don't shake your hands! Take good photos! Take a picture of both sides of the ID card horizontally! Due to the shooting angle and reflected light spots, the system may not be able to quickly recognize the ID card. The light should not be too dark, otherwise the photos taken will be blurred easily, causing the review to fail!

Pitch black, strange light

The "light" should be good and the angle should be suitable for face recognition authentication. Don't stand in the strong light, but don't hide in the light too much. Dark place! And try to maintain a level frontal shot, and the angle should not be too high or too low.

Being shy won’t be a big deal!

To fully "expose" oneself in order to verify identity information, facial recognition technology collects dynamic video streams for identification. So please follow the screen and voice prompts to blink, open your mouth, shake your head, etc. It should be noted that large bangs, hats, glasses, etc. may cause recognition failure. When performing recognition, the success rate is higher if your beautiful face is fully exposed! Girls, don’t wear too much makeup!

People must be honest!

Try to avoid using the beautification function. Many users will use the beautification function when uploading ID card photos. The photos have various filter effects and are very unrealistic. So please avoid uploading photos with beauty features!