If you can't report the loss in writing for special reasons and want to keep the loss reporting status of your bank card, you can report the loss orally again when it expires.
The rules of all banks are similar. Divided into temporary loss reporting and long-term loss reporting. Temporary loss reporting is 7 days, and long-term loss reporting after formal loss reporting is invalid. Generally speaking, it takes 7 days to report the loss orally and in writing, subject to the formal written report. After the formal written report of loss, the oral report of loss will automatically become invalid. If there has been no written report of loss, the frozen account will be automatically deactivated after the validity period, and oral report of loss can continue.
If it is an ordinary debit card, it can be processed at that time (the next day) after the written loss report expires, and the account will be automatically transferred to the new card, and the new card will have a new account number. After entering the new password, you can continue to use it at that time. Loss reporting fee per time 10 yuan, and card replacement fee per 5 yuan. To report the loss, the agent needs to get the original ID cards of both parties. After completing the new card, the old card will be automatically cancelled, so don't worry. Remittance cannot be received during the loss reporting period of the bank card, because the account is frozen at this time.
When reporting the loss orally, you need to check the card owner's ID number, account opening date, balance and other information, which is valid for 5 days. That is, the day of loss reporting is the first day and ends at 0: 00 am on the sixth day. For example, 18 reported the loss until 0: 00 a.m. on the 24th, and the period in between was the validity period of oral loss reporting. It will automatically "unhook" after 24: 00. At this time, you need to report the loss in writing to the bank before 0: 00 on the 24th, and bring the original ID card, temporary id card valid for half a year and any one of your passport.
After the bank card is lost, you should quickly call the banking service phone through the phone around you to report the loss orally, so as to stop the payment of the account immediately. Information to be provided for oral loss reporting of bank cards includes: name, valid ID number and card number. There are many numbers in the bank card number, which is not convenient to remember. After operating on an ATM or POS machine, you may want to keep relevant receipts with clear card numbers in your wallet. Oral loss reporting is only a temporary loss reporting and has a certain validity period. The validity period of oral loss reporting varies from bank to bank. If the oral loss reporting by telephone is valid for 5 days, the customer must apply for loss reporting in writing within 5 days, otherwise the oral loss reporting will automatically become invalid.
If the owner of the bank card cannot report the loss in writing in person, he can entrust someone else to do it for him. Valid certificates must show the valid certificates of the agent and the principal. Valid documents can be: resident ID card, household registration book, military ID card, armed police ID card, Hong Kong and Macao residents' travel permit to and from the mainland, and Taiwan Province residents' or foreign citizens' travel permit passport. But the subsequent loss reporting must be handled by myself.
In addition, in addition to bank cards, registered certificates of deposit, passbooks and certificate-based registered government bonds can also be reported for loss. However, bearer certificates of deposit, stored-value cards and electronic wallets in ic cards cannot be reported for loss.