there are risks in everything, whether it is financial investment or technical operation. Gas stations are also risky. We can't help but take risks, but we can try our best to avoid them by scientific methods. There are the following risks in gas stations:
1. Adding the wrong oil
There are generally three kinds of oil products sold in gas stations, namely, 93# gasoline, 97# gasoline and # diesel. There is no obvious sensory difference between gasoline cars and diesel cars on the market now. The risk of causing the oiler to add the wrong oil is greatly increased. There are several kinds of situations when adding the wrong gasoline:
a Two kinds of gasoline are added incorrectly, which is relatively easy to handle and will not cause substantial damage to the car. Just negotiate with the customer to handle it.
b is that diesel and gasoline are added incorrectly, which is very serious. Yes, I haven't started the engine yet. Just send it to the car wash. If it is started, the engine needs to be repaired. Indemnity is unavoidable.
Therefore, the biggest taboo of filling the wrong gas station. How can we better avoid such a major mistake?
first of all, we should keep the clearest head. Before refueling, we should confirm the product number that the driver or customer wants to refuel, whether it is full, etc. However, it is not enough for us to be ourselves, and we must also make sure that there is no misunderstanding in communication with the driver. For example, what is often encountered? We ask? Fill it up with 93, sir. ? Driver? Hmm? He said something when we took the gun to refuel? Diesel plus 1? . Therefore, we should communicate well with the driver while doing ourselves well; What is the correct way to ask? Hello, sir, what kind of oil do you add? Do you fill it up? Give customers a time to react, so that customers can keep a clear head. At the same time, we should pay attention to check the logo when we open the mailbox cover. Normally, a warning will be posted. Make further confirmation. You can also prompt when the prompt is cleared? Hello, sir, 93# gasoline, the fuel meter has been cleared. Please have a look. ? .
2 swiping the wrong card
It is a common situation that you take the card of China Petrochemical or Sinochem to the gas station of China Petroleum to refuel and swipe your card. That can't be swiped. If it's a private car, it's okay. He can pay cash or swipe a credit card, or a credit card. If it is a public bus, it will be troublesome, because many buses refuel at a fixed point, that is, at a station or a company's gas station, and it is quite troublesome to pay by other means. Therefore, when we refuel, we should try our best to ask whether to swipe our card or cash, and whether to swipe our gas card or UnionPay card when swiping our card. If you use a fuel card, we can only use a China Petroleum card here. Some customers will take the card and ask us if we can swipe it. We need to confirm whether it is the oil card of China Petroleum here. 3 short paragraph
Retailers always deal with money, and they collect money to find money every day. It is common to be short of money. If there are more, there will be a few hundred dollars less every day, and it is very common to lose one or two dollars. Shortage is less in that link, how can we better avoid it? Think about several possibilities. A forgot to collect the money or got the wrong one. B swiped the card and didn't go into the convenience store to swipe it, which means it ran away. C was too busy when adding diesel, and the driver secretly cleared it for the second time. D employees embezzle money, which is rare. Therefore, we should manage our money well, and look carefully after collecting money and looking for money. This kind of thing is urgent, and it is easy to make mistakes when it is urgent. When you swipe your card, you should shout loudly so that the people inside can hear you clearly. When you are not very busy, you should follow closely, but it is best to walk in front of the customer and let the customer think that we are leading the way. When refueling, it is best to add this one before adding the next one, and people should be on the scene as far as possible. If there are many cars, diesel vehicles will be fueled more and take a long time, and guns will often hang up. However, you should always go back and look at the code table when the guns are hanging, and find out the abnormal situation in time. Suggestions on risk management Part II
1. Grasp three basic principles: First, insist on all-round promotion and highlight key points. We should take the initiative to integrate the risk prevention management of clean government into the construction of new countryside, seize key objects, key parts, key areas and key links, find out the risks of clean government, constantly improve business processes, examination and approval procedures and democratic practices, and standardize and restrict the operation of power. The second is to persist in checking and reforming, and pay attention to practical results. We should be good at grasping the key and * * * integrity risks, formulate targeted preventive measures, strengthen system construction, strengthen supervision and inspection, and ensure that the management of integrity risk prevention continues to achieve practical results. The third is to persist in study and practice and explore and innovate. It is necessary to constantly sum up successful experiences, strengthen publicity, education and training in the management of clean government risk prevention, and guide practical innovation. It is necessary to take the risk prevention management of clean government as a platform, integrate modern management concepts into village-level affairs management, focus on improving the scientific management ability of village-level cadres, and promote the construction of a long-term mechanism for preventing corruption and failure in rural areas.
2. Grasp the four key steps. The first is to find the risk of clean government. Finding the risk of clean government is the basis of doing a good job in the prevention and management of clean government risk. We should clearly find the basis, combine the actual work in rural areas, adopt the forward or backward method, and carefully find the risk of clean government in terms of ideology and morality, job responsibilities, business processes, institutional mechanisms and external environment. The second is to formulate prevention and control measures. Making prevention and control measures is an important guarantee to do a good job in risk prevention and management of clean government. In view of all kinds of risks identified in the search, according to the probability of risk occurrence and the degree of harm, the risk level and the intensity of work measures are determined to effectively prevent the risk of clean government. The third is to strengthen inspection and assessment. Strengthening inspection and assessment is an important means to ensure the effectiveness of the management of clean government risk prevention. It is necessary to establish and improve the assessment system for risk prevention management of clean government, adhere to the combination of qualitative analysis and quantitative analysis, and strengthen the assessment of the implementation of various risk prevention measures. The fourth is to improve the operating procedures. Perfecting the operating procedures is an objective requirement for further promoting the risk prevention and management of clean government. It is necessary to closely focus on the four key links of making a plan, carrying it out, checking and assessing, and adjusting and revising, and correct the existing problems in time and improve the working procedures according to the results of their own assessment. It is necessary to combine the requirements of the new pattern of urban and rural economic and social development integration, timely adjust the risk content and prevention and control measures, and gradually establish and improve the supervision and inspection, assessment, error correction and rectification and accountability mechanisms, and on this basis, promote a new work cycle.
3. Deal with the four relationships. First, we should handle the relationship between points, lines and surfaces. We should not only pay attention to finding post risks, but also carefully find out the integrity risks in processes, procedures and institutional mechanisms, and strive to form an integrity risk prevention and control mechanism with posts as the point, procedures as the line and systems as the face. Second, we should properly handle the relationship between quantity and quality. We should not only pay attention to finding the quantity of the risks of clean government, reflecting comprehensiveness, but also pay attention to the quality of the risks found, reflecting accuracy. Third, we should handle the relationship between form and effect. We should base ourselves on reality, innovate forms, and persist in promoting the implementation of work in good forms. Fourth, we should handle the relationship between the whole and the part. Towns should, in accordance with the "Opinions on Promoting the Management of Integrity Risk Prevention in the Region (Trial)", promote the management of integrity risk prevention as a whole, so as to make it planned, implemented, assessed, revised and promoted circularly. It is necessary to urge all departments of the organ to take the initiative to contact and communicate with the higher authorities, and put the specific requirements of the higher authorities for business work into practice; According to the characteristics of each village, we should give targeted guidance, help the village to find the risks of clean government, formulate preventive measures, and promote the in-depth development of the overall work through the implementation of local work.
4. achieve three simultaneous advances. First, we should keep pace with the in-depth study and practice of Scientific Outlook on Development and the year of leading cadres' work style construction. The outstanding problems that affect and restrict scientific development and the outstanding problems existing in the party spirit, party style and party discipline of leading cadres will be included in the risk prevention management of clean government. The second is with the countryside? Three-level joint creation? Synchronous propulsion. Constantly enrich the content and form of anti-corruption risk management, and incorporate the anti-corruption risks identified by the search into rural areas? Two committees? Term commitment system, open the risk content and preventive measures, and actively accept the supervision of the masses. Third, we should keep pace with the implementation of the opinions of the Municipal Commission for Discipline Inspection on strengthening the construction of the basic system of party style and clean government in rural areas, explore the prevention and management of clean government risks in major rural projects, and improve the basic systems of rural collective funds, assets and resources management in order to provide institutional guarantee for the construction of new countryside. Risk management suggestions 3
Risk management is a new management science, which originated in the United States in the 193s. After the 197s, all major developed countries in the world began to study risk management, and gradually formed risk management standards. With China's entry into WTO, enterprise management standards are gradually in line with international standards, and risk management has been paid more and more attention by enterprises. This year, our bureau further strengthened the risk management, compiled and issued the Interim Measures for Comprehensive Risk Management, specially hired experts to give lectures, organized training and study, and carried out the initial risk information collection and risk identification work in a global scope, which laid a good foundation for the further comprehensive risk management work. It can be said that the year of 2xx belongs to our bureau? Risk management year? .
As the nerve center of a unit, the office is in the core position of connecting the preceding with the following, connecting the left and right, coordinating the inside and outside, and communicating with all parties. The quality of office work is directly related to the work efficiency and management level of a unit, and directly affects the external image of the unit. Because of the unique complexity, diversity and flexibility of office business, it is also a risk-prone area and a frequent area. Once an office risk accident occurs, it will have a serious impact on the work and image of the whole enterprise. Therefore, how to identify the source of office risk, formulate preventive measures, strengthen risk management, and realize the closed-loop management of office risk, which is to make up for it afterwards and turn it into pre-control, is a very worth discussing.
Office functions are composed of secretarial work, document work, confidentiality work, letters and visits work, public relations reception, office informatization, news work, etc. Among them, risk factors mainly focus on document management, seal management, file management and confidentiality work.
1. Risk of document management. Document management refers to a series of interrelated and orderly work such as drafting, handling, sorting, filing and management of official documents. The risks in document management mainly focus on the examination and approval, forwarding and completion of documents, including the risks that documents are not submitted to the leaders for examination and approval in time, are not forwarded to the undertaking department in time, are not urged to complete the documents on time, and important documents are lost after multi-link operation.
for the risk of not submitting the document to the leader for approval in time, the document manager should first browse the document quickly when receiving it, and handle it differently according to the time limit of the document. To meet the requirements of the official documents, the office should register first, and put forward the proposed opinions and send them to the person in charge for instructions, and hand them over to the relevant departments for handling or reading according to the opinions of the leaders. For urgent official documents, the time limit should be clearly defined. If the competent leader is absent, it can be handed over to the relevant departments and offices for reading first, and then reported to the relevant leaders for approval, so as not to delay the work.
for the risk of not forwarding the documents to the undertaking department in time, it is necessary to establish the document management system of the department and implement the responsibility of document operation and management. After the leadership instructions, according to the instructions, timely send the relevant departments to undertake, without delay. The person in charge of document operation should contact the undertaking department within a reasonable time limit to master the document operation. On the need to be handled by the relevant departments of the special dispatch, at the same time, submitted to the leadership of the batch office should communicate with the relevant departments in advance, please do the relevant preparatory work first, and do a good job of follow-up supervision.
For the risk of failing to urge the departments to settle on time, we should strictly abide by the regulations of the unit on the time limit for writing documents. The office should be responsible for reminders, so that urgent documents can be tracked and reminders can be made, important documents can be focused on reminders, and general documents can be reminders on a regular basis. Establish a reminder ledger for stage key work supervision, and track the progress of document processing.
for the risk of loss of important documents after multi-link operation, the document manager should carefully check with the document receiving and dispatching list when receiving the documents, so as to prevent the loss of documents from the source. Strictly implement the document signing system in the process of document operation, track the document handling process, and make the documents clear on the same day. At ordinary times, we should strengthen file tracking management and pay close attention to the whereabouts of files.
second, the risk of seal management. Seal management refers to the engraving, distribution, recycling, storage and use of seals. In recent years, with the use of electronic seals, it has also brought new risk sources to seal management. The risk of seal management is mainly reflected in the risk of illegal use and loss of seals.
Precautionary measures for the use of seals. Establish strict examination and approval procedures for printing. If various texts submitted by units and departments and offices need to be stamped with the seal of the unit, different examination and approval procedures should be adopted according to different forms of printed texts.
before printing, the seal manager should know exactly whether the contents to be printed are within the specified range, carefully check the contents of the document and the signature specified in the seal usage sheet, and check whether it conforms to the printing procedures. Only after it is confirmed that it is correct can the seal be stamped. It is not allowed to stamp blindly without looking at the contents, and it is not allowed to stamp on blank stationery. An important material manuscript should be kept in the office.
all departments and offices of the company should establish a seal use register to record the use of seals for future reference. After the seal is used, the seal use register and the seal use approval form are kept by the seal management personnel as the seal use credentials and filed regularly. Risk prevention measures for seal loss. In order to prevent the seal from being lost, the relevant regulations on seal management should be clarified. In principle, the official seal should be used in the office and not taken out of the unit. If it is really necessary to take the seal out for use due to work, the seal use form should be filled in in advance, and the matters should be specified. After the approval of the competent leader of the office, the seal keeper and the agent will carry it with them. Usually, the seal must be kept in the safe, and it is not allowed to be placed at will.
third, the risk of file management. Archives are real historical records formed in various work activities of enterprises, and are intangible assets of enterprises. Their value lies in the knowledge contained in their contents. An industry executive once said: the management level of a company depends on the file management level of the company.
the risks in file management are mainly reflected in the storage of files, including: failure to keep files according to the requirements of management system, resulting in damage or loss of files; Failing to keep it within the time limit, resulting in the premature destruction of files with insufficient storage life; The original file was lent out without establishing relevant lending procedures, or the borrowed file was not returned on time, resulting in the loss of the file; Failing to register the destroyed files; Destroy files at will without approval and appraisal. Guard against risks in archives management.
We should do well in the following five aspects:
We should establish and improve the guarantee system of file management. For example, the special research system of archives information, editing, guiding, screening, submitting for review and tracking feedback system.
it is necessary to establish and improve the function construction of archives management institutions, and clarify the departments in charge, so as to provide strong organizational guarantee for archives management.
it is necessary to speed up the pace of archival informatization construction, improve the modernization level of archival work, and strive to do a good job in the construction of archival information networks and databases.
archive and standardized management should be done in time. owner