CITIC Bank’s credit card customer complaint channels, mediation channels and complaint handling procedures.

1. CITIC Bank credit card customer service and complaint channels:

24-hour customer service hotline: 40088-95558 (inquiry and complaints)

E-mail: 8009995558@citicbank .com

Correspondence address: CITIC Bank Building, No. 121 Fuhua 1st Road, Futian District, Shenzhen

Postal code: 518029

2. CITIC Bank credit card mediation channel: < /p>

(1) Shanghai Financial Consumer Dispute Mediation Center

Tel: 021-20235012

Address: Room 1906, China Merchants Building, No. 161 Lujiazui East Road, Pudong New District, Shanghai Office

Working hours: 9:30-11:00, 13:30:16:30

(2) Shenzhen Bank Association for the Protection of Consumer Rights

Tel: 0755-82084001

Address: 23rd Floor, Building 5045, Shenye Center, Shennan East Road, Luohu District, Shenzhen

Working hours: Monday to Friday 8:30-11 :30, 14:00-17:30.