The application materials are incomplete. You have called the salesman to ask for additional information, or there is no credit card bound.

It may be that the applicant entered the wrong ID number when inquiring, which made it impossible to find his application record. When the applicant inquired, the information had not reached the audit department of Ping An Bank, so the application progress could not be found.

If you still can't solve your problem, you can ask the staff at the bank counter.