A: Yuetong Card can pay tolls on some local expressways that have been included in the online toll collection system. For the specific opening of local expressways, call 96533.

2. Do I have to use the Yuetong Card when crossing the expressway in the future?

A: If you use the Yuetong card, you can cross the expressway more conveniently and quickly. Moreover, token by card has become a fashionable consumption mode for modern people. Of course, you can pass the expressway toll station without using the Yuetong card.

3. What are the advantages of using Yuetong Card?

A: If you use the Yuetong card, you will have the following six advantages: 1. Fashion credit card payment, fast and safe, free of cash and change; 2. Use electronic tags to enjoy fast and convenient free parking service. 3. Provide detailed traffic details and statistical list to facilitate vehicle management. 4. Summarize and print invoices on a monthly basis, which is convenient for drivers' reimbursement and financial management. 5. Reduce automobile wear and exhaust emissions, prolong the service life of vehicles and protect the environment. 6. One card is multi-purpose and can be extended to other automobile consumption fields in the future.

4. Can Yuetong Card be used on expressways in the whole province?

Answer: Yuetong Card can basically be used in high-speed kilometers in the province. The function of Yuetong Card will be opened in the sections of Guangsan, Haiwan Bridge, Shenshan, etc. When other newly-built expressways are opened, the use of Yuetong Card will be realized simultaneously.

5. Will your Yuetong card be charged randomly?

A: Please rest assured that our system has been tested many times for a long time, which proves that its performance is stable and its deduction is accurate. Moreover, every time you pass the driveway, there is a consumption amount display, and there is a detailed list for you to check every month.

6. Can Yuetong Card be consumed in other fields?

Answer: You can only pay tolls on expressways and some local highways. According to the relevant planning of the provincial government, the use scope of Yuetong Card will gradually expand to the toll roads in the province. It will be extended to other consumption fields in the future, and we will inform you of new application fields.

7. Will the charging standard for vehicles using Yuetong Card be inconsistent with the original one?

A: The charging standard for using the Yuetong Card is the same as that published by the Expressway and the Price Bureau. Yuetong Card is just a payment method.

8. Where can I buy a Yuetong card?

A: You can buy it at the sales office of Yuetong Card, the quick installation point, the agents of BP gas stations and cooperative banks all over the province, or through 96533.

9. Can I pay the road maintenance fee for Yuetong Card?

A: Not yet. We will inform you of the expansion of value-added services in the future.

10. Can I pay a violation fine for Yuetong Card?

A: Not yet. We will inform you of the expansion of value-added services in the future.

1 1. Does Yuetong Card (stored value card) have other functions?

A: The stored-value card is only used to pay for highways in the province for the time being. With the expansion of value-added services in the future, the functions of stored-value cards will be more and more extensive.

12. What's the difference between a stored-value card and a charge card?

A: The difference between a stored-value card and a debit card is that the stored-value card records capital information. If you use the stored value card to pass the toll station, the toll can be deducted directly from the amount in the card; However, there is no fund information in the recharge card, only the account information is recorded. If you use a toll card to pass through the toll lane, the traffic record will be recorded and the toll will be paid through your bank account.

13. Does Yuetong Card have a service life? How long is the warranty period of Yuetong Card?

A: Under normal use, the Yuetong card can be used for 8 to 10 years. The warranty period of Yuetong Card is 1 year. If the customer handles the replacement business within the warranty period, the starting time of warranty period calculation is still the time of purchasing the product, not the time of replacement.

14. How did your company deduct my travel expenses?

A: The information of funds is recorded in the stored-value card. If you use the stored value card to pass the toll station, the toll can be deducted directly from the amount in the card. But there is no fund information in the recharge card. If you use a toll card to pass through the toll lane, the traffic record will be recorded and the toll will be paid through your bank account.

15, I installed an electronic tag here. If it breaks down in Shenzhen or other places, can you go to the nearest sales office for repair?

A: Our company's sales department is networked in the whole province. If the prepaid/stored value card cannot be used during use, you can go to the nearest business department for maintenance. Please see the detailed address and contact information list of our sales department.

16. Why is the Yuetong card so easy to scratch?

Answer: As the Yuetong Card is a contact card, it is normal to wear it to a certain extent and will not affect the normal use. Please rest assured. The slot design of Yuetong Card is made in strict accordance with international standards. After a series of technical improvements, the wear has been reduced to a minimum. You can drive the vehicle with electronic tag and Yuetong card to the outlet of the business department, and the professional technicians of Yuetong card business department will help you test it. If the damage is not man-made and within the warranty period, we will provide free replacement.

1. What procedures do I need to go through in the sales department to apply for a stored-value card? What documents do you need?

Answer: You don't need any certificates to apply for a stored-value card, but if you want to become a registered user, please provide the original and photocopy of your ID card (the original and photocopy of your agent's ID card).

2. What is the maximum recharge amount of the stored value card?

A: For the safety of your funds, our company stipulates that the recharge limit of stored-value cards is 9999 yuan.

3. Is there a specified use period for the amount in the stored value card?

A: The amount in the stored-value card has no expiration date.

Can I lend my stored value card to others?

A: Yes, there is no vehicle information recorded in the stored value card. You can give the stored-value card to any friend, but the toll will be deducted from your stored-value card.

5. Can I get fund transfer by recharging in CCB?

A: Not yet. For the safety of your funds, when you want to transfer money by recharging after changing your card, please go to the business department of our Yuetong Card Customer Service Center to handle the business.

6. When will the password take effect after modification?

A: The password will take effect immediately after modification.

7. Can I stop using the stored-value card immediately after resetting the password?

A: In order to ensure the safety of your funds, you can't stop using the stored-value card within 30 days after resetting your password.

8. Can I apply for a replacement card immediately after the stored value card is reset?

Answer: After the stored-value card password is reset, it is not allowed to change the password, change the password, change the card or terminate the service within 30 days.

9. Is there an invoice for recharging?

A: When we receive your recharge amount, we will provide you with a recharge receipt immediately. We can't provide the invoice because your recharge amount has not yet formed consumption. We will provide you with the corresponding toll invoice at the time of monthly settlement.

10. Is there any way to check the balance in the stored-value card?

Answer: You can check the balance in the stored-value card in the following three ways: first, check the card and password in any customer service center business department; 2. You can see the balance in your card on the toll display board at the exit of ETC lane or MTC lane of toll station; If your car is equipped with an electronic tag, you can insert the card into the electronic tag.

1 1. Is there any way to query the consumption history of stored-value cards?

Answer: Our company provides the following inquiry services for you: (1) Manual inquiry: You must go to the customer service center with the stored-value card number, password or relevant certification materials (you can inquire about the consumption details); (2) Telephone inquiry: After you call our customer service hotline 96533 to provide the card number and verify your identity information, you can also inquire about the bill (you can only inquire about the consumption amount in a certain month);

12. Can I stop using the stored-value card immediately after it is lost to prevent it from being stolen?

Answer: If your stored-value card is accidentally lost, please report the loss at any Yuetong card service outlet with your card number and password or valid certificate as soon as possible. Any expenses incurred before the loss report takes effect shall be borne by the customer himself. After the loss report takes effect, the amount in your stored-value card will not be stolen. Or you can call 96533 call center, select the loss reporting module of self-service voice service, and report the loss with the card number and password.

13, forgot the card number and password of the stored-value card. How can I report the loss?

A: If you forget the card number and password of the stored-value card, you can report the loss to Yuetong Card Customer Service Center with valid documents and materials.

14. What are the procedures for decoupling?

Answer: The release of the stored-value card needs to be handled with the card and the loss report receipt or the card and password. If you are a registered user, you can also use your card and valid certificate to handle the business of understanding and hanging up.

15. Can I reissue a new card immediately after reporting the loss?

Answer: A new card can be reissued immediately after the loss is reported, but the amount of the old card must be transferred to the new card after 15 days.

16. Why is there a charge for a new card?

A: Because the replacement is not within the scope of our free replacement, according to the regulations of the Provincial Price Bureau, there is a charge.

17. Can I return the card directly or transfer the balance to a new card?

Answer: If the card is readable when you change it, the balance will be transferred to the new card immediately; If your card cannot be read, you can transfer the balance to a new card, or collect the balance in the card after 15 days.

18. When using the stored-value card, if the amount in the card is not enough to pay the toll, can I pay half of the cash and deduct it from the card?

A: If your stored value card is not enough to pay the toll, you must pay the toll in cash according to the instructions of the toll booth staff.

19. Can I overdraw the stored value card?

A: Stored value cards cannot be overdrawn. When you use the stored-value card to cross the expressway, if the balance in the card is not enough to pay the toll, the toll collector will prompt you to pay in cash.

20. If I return my card, will the balance in my card be refunded to me?

A: Yes, but in order to ensure the safety of funds, the balance in the card can only be returned after the dispute period. 1. What's the use of electronic labels?

Answer: installing an electronic tag on the windshield of the vehicle and using it with the Yuetong card can realize automatic payment without stopping; You can also read the balance in the card through the LCD screen of the electronic tag.

2. Can the electronic tag be used alone? Do I have to use it with the card?

A: It cannot be used alone. It needs to be used with Yuetong Card.

3. What should I do if I accidentally drop the electronic tag?

Answer: If the electronic tag falls off carelessly, the vehicle parameters recorded by it will also be lost. It's no use pretending yourself. The only way is to drive the vehicle loaded with the electronic tag to the sales department as soon as possible, and the staff of the sales department will help you reinstall it on the vehicle and import the information before the electronic tag can be used normally.

4. Is the electronic label installed firmly only by double-sided adhesive tape?

Answer: Please rest assured that our electronic label is fixed with super-strong 3M double-sided adhesive, which is not easy to fall off and is resistant to high-strength drop and vibration.

5. What if the electronic tag can't be used normally?

A: Yuetong Card products are manufactured in strict accordance with international standards. If your electronic tag doesn't work properly, please take it to the sales department, and our professional technicians will help you test it for free. If the electronic tag is not damaged artificially and within the warranty period, we will provide you with free replacement.

6. Can the electronic tag be disassembled and repaired by itself?

Answer: The electronic tag has the function of anti-disassembly. If the electronic tag is disassembled by itself, the vehicle parameters on the electronic tag will be lost and cannot be used normally.

7. What is the standard for electronic tag input vehicle information classification?

Answer: The vehicle information entered by the electronic tag is based on your vehicle driving license and the actual data of your vehicle. When passing through the expressway, the toll will be charged according to the Guangdong provincial expressway toll standard.

8. Is the electronic tag durable?

A: Electronic labels are manufactured in strict accordance with international standards, and after a series of technical improvements, the quality is guaranteed, and the normal service life is 5 years.

9. Where is the electronic tag usually installed?

Answer: Generally, the electronic tag of passenger cars is installed near the back of the windshield rearview mirror, and passenger cars or trucks are installed on the windshield at the lower left of the driving position.

10, how to maintain the electronic tag?

Answer: Electronic labels should be moisture-proof during use. Non-professionals are forbidden to disassemble. It is forbidden to store in high temperature and strong magnetic environment. It is forbidden to knock and squeeze them.

1 1. How long can the battery of the electronic tag last?

A: The battery of the electronic tag can be used normally for more than five years.

12. Will installing an electronic tag on the windshield of a car hinder the driver's vision?

A: Please rest assured. After many tests by experts, the location where the electronic tag is installed will not hinder the driver's sight.

13, the vehicle damaged the electronic tag in the traffic accident. Is it man-made damage? Can I get compensation?

A: This situation does not belong to the product quality problem and free replacement scope stipulated by our company, so we need to buy electronic labels again.

14. Can I lend my electronic tag to others?

A: Electronic tags cannot be lent to others. Because each electronic tag can only be installed on the corresponding vehicle for use, and the information of this vehicle is recorded, as long as you remove the electronic tag from the vehicle, its parameter information about the vehicle will be lost and cannot be used normally.

15, can I change the information in the electronic label without permission?

A: No, the electronic tag has a tamper-proof function. If the electronic tag is disassembled by itself, the vehicle parameters on the electronic tag will be lost and cannot be used normally.

16. Can the electronic tag be used with different stored-value cards or debit cards?

Answer: Electronic tags can be used with different stored value cards or charge cards.

17. Can a car use different stored-value cards, debit cards or multiple electronic tags?

A: A car can use different stored value cards or charge cards; However, the electronic tag can only be installed on the corresponding vehicle and only records the information of the vehicle, so one vehicle cannot use multiple electronic tags.

18. How long is the warranty period of the electronic label? Is there an extra service charge if the warranty period is exceeded?

A: Within one year, if the electronic tag fails due to non-human damage, it can be replaced free of charge. After the warranty period expires, the maintenance fee will be paid.

19. If my electronic tag or card is broken, how long is your promised service time?

A: Please come to the sales department as soon as possible, and we will provide you with services immediately.

20. The electronic tag on my car has dropped or can't be used normally. Can you do door-to-door service

A: Generally speaking, we don't provide on-site service. You can go to the business department of Yuetong Card.

2 1, how to judge whether the electronic tag is normal?

A: If you are a prepaid card user, the electronic tag indicator flashes green after the card is inserted, and it is normal for the LCD screen to display "PASS"; If you are a stored-value card user, the electronic tag indicator flashes green after inserting the card, and the LCD screen shows that the correct amount in the card is normal.

22. My car needs to have its glass replaced. What should I do with the electronic label?

A: If the glass is replaced, you need to go to the business department of Yuetong Card. The staff of Yuetong Card will reinstall the electronic tag on the vehicle, and the electronic tag can be used normally after the information is imported.

23. What are the procedures for electronic label transfer?

Answer: The unit user provides the unit certificate, and the individual user provides the ID card. At the same time, they provide the original and photocopy of the new car driving license, drive to the business department of Yuetong Card, fill in the application form of electronic tag and handle the transfer business.

I sold my old car. Can I exchange the electronic label for a new one?

A: Yes, as long as you provide the original and photocopy of the driving licenses of the original car and the new car, then fill in the application form for electronic tags and drive the two cars to the outlets at the same time, you can handle the electronic tag migration business. 1. What information do I need to provide for the charge card?

A: You need to go to the business department of Yuetong Card Customer Service Center or download the recharge card application form from the Internet. After filling in the form correctly, you should stamp the official seal of the company in the "declaration" column of the charge card application form. In addition, you need to submit relevant documents: a copy of business license, and a copy of organization code certificate if it is an administrative institution. You can also submit an application to the sales department of the customer service center by fax.

2. I don't have an account in ICBC, China Construction Bank, China Merchants Bank and Shenzhen Development Bank. Can I handle the charge card business?

A: Not yet. In order to facilitate your use of Yuetong Card, it is recommended that you open an account in these major banks.

3. How many recharge cards can I add at a time?

A: After the credit review of our company, the number of additional cards can be determined according to the actual situation of users.

Our company has added several new cars. How to add a card?

A: You need to submit an application form for prepaid card with official seal to the business department of Yuetong Card Customer Service Center, and you can handle it, but the account name and account number filled in the application form must be the same as the original application form for prepaid card.

5. What fees do I need to pay to apply for prepaid cards and electronic labels?

A: After approval, you need to pay the cost of prepaid cards and electronic labels and the deposit. The standard is 50 yuan/card, 300 yuan/electronic tag, 2000 yuan/card.

6. Can I change my account with a debit card?

A: Yes. However, it is necessary to re-sign the "Application Form for Recharged Cards" and provide a valid account change certificate to go through the relevant formalities at the customer service center.

7. Our company has changed its account name. Need to update the information?

A: If your company changes its account name, you need to provide a copy of the changed business license and a certificate of company name change (with official seal).

8. Do I need to go through any formalities when my company moves to work in other places?

Answer: If your company moves to other places, you need to change the prepaid card information, and you need to provide the correct prepaid card number and password or valid proof, and go to the sales department of the customer service center to handle it.

9. Can I change my password by phone for Yuetong Card?

A: Yes, you can call the self-service voice password modification module of 96533 call center to modify your password yourself.

10, I applied for a prepaid card, but I used two cars at the same time. Can I print out the charge invoice and the traffic record?

A: Not yet. If you have such a demand, I suggest you apply for two car recharge cards separately.

1 1.pass invoice is a card or a general company invoice?

A: Both. You can also choose to adjust whether to print invoices by card or by account. You only need to provide valid proof to the business hall, and the adjustment will take effect the next month.

12. Can you check the consumption history of the debit card?

A: Our company provides you with the following consulting services:

Manual inquiry: you must hold the stored-value card number, password or relevant certification materials to the customer service center for inquiry (you can inquire about the consumption details);

Telephone inquiry: after you call our customer service hotline to provide the card number and verify your identity information, you can also inquire about the bill (only the consumption amount in a certain month);

13, Q: How can I check the status and consumption of prepaid cards?

A: You can go directly to the business department of Yuetong Card Customer Service Center with your company's billing card number or bank account number, or you can call our customer service hotline.

14, I lost my Yuetong card. If others find out, can I use my card to continue spending?

Answer: Since the Yuetong Card does not record vehicle information, anyone can use it, and the toll is deducted from the amount in the card or account. Therefore, after the loss of Yuetong Card, please report the loss to any Yuetong Card Customer Service Center or call the hotline 96533 with your card number and password or valid certificate as soon as possible. The expenses incurred before the loss report takes effect shall be borne by yourself. Experience has proved that loss can be effectively avoided after loss reporting.

15. When does the loss report take effect?

Answer: The loss report accepted before 16: 00 will take effect within 24 hours from the time of acceptance, and the loss report accepted after 16: 00 will take effect within 32 hours from the time of acceptance. The expenses incurred before the loss report takes effect shall be borne by the customer.

16. What are the procedures for decoupling?

Answer: If it is a prepaid card, please take the card, loss reporting receipt or loss reporting number, card number and password to any business hall of Yuetong Card Customer Service Center for information.

17. What should I do if I find the original card after reporting the loss?

A: You can apply for account cancellation at any Yuetong Card Customer Service Center with your debit card and loss report receipt or your debit card and password.

18. When can it be reissued after the loss is reported?

A: You can apply for a replacement immediately after reporting the loss, but you need to pay the cost of the new card.

19. Is there an annual fee for Yuetong Card?

A: We only charge the management fee of 30 yuan/card for prepaid cards every year. The prepaid card package for new users is not charged for two years, and the single prepaid card 1 year is not charged.

20. Is there a discount for the toll if you use the Yuetong card?

A: Our company is mainly responsible for the settlement of Yuetong Card and has no right to provide toll concessions. You can negotiate directly with the expressway business unit.

2 1. What would you do if you didn't pay the toll within the stipulated payment period?

A: If you fail to pay the toll within the specified payment period, your prepaid card will be blacklisted by our company and temporarily suspended, and the system will brake to calculate the late payment fee. Only when the arrears and late fees are paid off will we remove the blacklist and resume the normal use of Yuetong Card.

22. What's the procedure for canceling the debit card account?

A: I need to provide my valid certificate (company users need to issue company certificates) and go to the Yuetong Card Customer Service Center in person. At the same time, it is necessary to pay all the tolls and agree not to cancel the bank account within 3 months. 1. Is there a speed limit for vehicles passing through the ETC lane? Can I park the car?

A: When vehicles pass through the ETC lane, the maximum speed is not allowed to exceed 30 kilometers per hour, and parking in the ETC lane is not allowed.

2. When passing through the entrance and exit of ETC lane, the railing will not be lifted. What should I do?

A: Under normal circumstances, this will not happen, but if this special situation does happen, please follow the instructions of the toll booth staff or change to the manual toll lane.

3. Does the expressway entrance toll station have the function of prompting the balance in the card?

Answer: The toll station at the entrance of the expressway has no function to prompt the balance in the card for the time being. If you have an electronic tag installed in your car, you can read the balance in the stored-value card at any time.

4. What happens if the speed exceeds 30 km/h through the ETC channel?

A: When the vehicle passes through the ETC lane, the maximum speed is not allowed to exceed 30 kilometers per hour, otherwise the vehicle may hit the railing.

5. What if Yuetong Card shows no entrance information at the exit toll station?

A: In this case, please quote the name of the entrance toll station for the toll collector to check. If the toll collector can't find the traffic record, please pay in cash first, stop using the card immediately, and send the card and the certificate of handling the abnormal situation of Yuetong card provided by the toll collector and a copy of the charging invoice to Yuetong card customer service center as soon as possible, and our company will handle it for you as soon as possible.

6. How to store the Yuetong card?

Answer: When you keep the Yuetong card, you should avoid placing it in a high temperature, high humidity or strong magnetic environment to avoid wrinkles and damage, so as not to affect the normal use of the Yuetong card.

7. Is the Yuetong card always inserted in the electronic label?

A: If you have an electronic tag installed in your car, you can insert the card into the electronic tag at any time and go directly through the ETC (automatic toll collection) lane without stopping, and the system will automatically record your entrance information; If there is no electronic tag installed in your car, you can only pass through the MTC (Manual Payment) lane, and then give the Yuetong card to the toll collector to swipe it. The system will automatically record your admission information.

8. Some entrances don't have automatic toll lanes. How to use the Yuetong card?

Answer: You can give the card to the toll collector to swipe it through the manual toll lane. The system will automatically record your admission information.

9. I forgot to swipe my card at the entrance and got the expressway entrance card. Can I use Yuetong Card at the exit?

A: This situation is unacceptable. I forgot to swipe my card at the entrance and got the expressway entrance card. I can only pay in cash at the exit.

10. Can I use the Yuetong Card to enter the expressway from the artificial lane and exit from the automatic lane?

A: This situation is OK. As long as the card is directly inserted into the electronic tag, you can pass through the ETC (automatic toll collection) lane without stopping.

1 1. Can I use the Yuetong Card to enter the expressway from the automatic lane and exit from the manual lane?

A: This is possible. If you pass the manual toll lane, you can give the card to the toll collector to swipe it.

12. What should I do if I can't use the Yuetong card in an abnormal situation at the toll station?

Answer: If there is any abnormality, please consult the toll collector first to obtain the Guangdong Pass Card Exception Handling Certificate, and then send the card, Guangdong Pass Card Exception Handling Certificate and a copy of the charge invoice back to Guangdong Pass Card Customer Service Center for handling.

13, what is the sign of the automatic toll lane of the toll station?

A: The automatic toll sign at the toll station is in black on a yellow background, which means "automatic toll collection vehicles only".

14. Why are ETC lanes often closed?

A: I'm sorry for the inconvenience, because the equipment/system on the automatic toll lane needs regular temporary inspection and maintenance. Please tell us the name and time of the toll station that closed the automatic toll lane, and we will cooperate with the investigation to try to restore the use of the automatic toll lane as soon as possible.