Loss reporting and replacement method:

1. Call the 24-hour customer service hotline to report the loss.

2. Report the loss through outlets.

3. Online banking registered customers can log in to online banking to report the loss.

4. Registered users of mobile banking can report the loss by logging in to the credit card business area through the mobile client.

Once the loss reporting business is confirmed, it will take effect immediately and is irrevocable. The loss reporting needs to pay 50 yuan's loss reporting fee from his personal account. The bank will bear the economic losses caused by the fraudulent use of the card after the loss report takes effect, and mail the new card to the individual in time.