1. Call our credit card 24-hour service hotline 4006695599 (please dial 021-61/95599 in areas where 400 is not available, and+86-21-6/kloc-outside China.
Note: Once the loss reporting business is handled, it will take effect immediately and is irrevocable. 50 yuan will directly deduct the loss reporting fee from the cardholder's account (platinum cards and other special cards are free). After the loss reporting takes effect, our bank will bear the economic losses caused by the fraudulent use of your card and mail you a new card in time.
2. If you need to cancel your account: If you need to cancel your account, please call our 24-hour customer service hotline to apply for cancellation.
1, Jinpuka service hotline: 4006695599 (dial 021-61195599 for the areas not opened; Overseas service hotline:+86-21-61195599)
2. Platinum VIP hotline: 4006 195599 (dial 021-61295599 in areas where 400 is not available; Overseas service hotline: +86-2 1-6 1295599).