As a national commercial bank, Renshou Industrial and Commercial Bank has many customers in Renshou County. Although the network is very developed now, many businesses can be handled on ICBC's mobile APP. Mobile banking began to speed up at 20 10 around 2007, but there are still many businesses that need to be handled at outlets, such as borrowing money, saving money, opening a bank account and activating credit cards. In addition, some users are not used to using mobile apps and will consider going to ICBC outlets to handle business.