1. Refunds are made after negotiation with the seller or through the after-sales service process when the customer pays and purchases items through a third-party platform and receives the items if they are not satisfied with them, are damaged, or have not received the items within the time limit. The act of sending back the original item and receiving payment within a certain period of time. Let’s explain credit card chargebacks in detail below.

2. Credit card chargeback means that the cardholder can apply to the bank within a certain period of time after payment (usually 180 days, some payment institutions may stipulate a longer period) Chargeback a transaction on a bill. When buyers pay for online transactions on the AliExpress platform via credit card, they may file a chargeback through the credit card company.

1. Common chargeback situations include the following:

2. Processing process for chargeback orders:

Receive buyer application After receiving the notice of refusal, AliExpress will freeze the order and notify the seller by email. Sellers must provide corresponding chargeback appeal information to AliExpress within the specified time. If the seller fails to provide valid information within the specified time, the platform will default to the seller giving up the appeal and refunding the money to the buyer.

Under normal circumstances, it takes 75-100 days for banks to process chargebacks. After the bank has the verdict, the platform will notify the seller in a timely manner and deduct money or recover compensation for the unsuccessful order.