Hello, if there is a chip problem and the card cannot be swiped, you need to apply for a credit card replacement.

When the credit card cannot be used due to damage, breakage, blurred signature, or demagnetization of the magnetic strip, the cardholder can apply for a new card, and the new card will be sent to your statement within 2 working days. address. The card number and password of the new card after renewal will remain unchanged; if the old card is expired within six months, the validity period of the new card will be automatically extended for 5 years. You can log in to credit card online banking by yourself and click "Card Management" → "Reissue Damaged Card".

Handling fee for damaged card replacement: 15 yuan/card (VISA MINI card 15 yuan/per set or per card). If express delivery is required, an additional 20 yuan express fee will be charged.