Hello, if you use the one-card card of China Merchants Bank to purchase, I suggest you check whether there is a refund to your account first. Inquiry process: Please go to www.cmbchina.com, our homepage, click "Personal Banking Popular Edition" on the right, enter the card number and inquiry password, and click "Account Management"-"Account Inquiry" horizontally to inquire about the account balance.

to query transaction records, you can select Account Management-Transaction Query-Current Transaction Query, Historical Transaction Query or Current Transaction Query.

For credit cards, credit card refund details can be inquired in the following ways (the refund details are the amount expressed in negative numbers):

1. Inquire about online banking, log in to the public/professional version of online banking, and click Account Management-Billing Inquiry or Billing Inquiry.

upon contact with the 1236 customer service center of the Ministry of Railways, the money for online ticket purchase will be refunded, generally within 15 working days at the latest. However, merchants' refunds are generally operated in batches, so the arrival time is fast and slow. I suggest you wait patiently for a few more days before you check the funds in your account.

if you have any other questions, please visit "Online Customer Service" of China Merchants Bank (website: /cmu/icslogin.aspx? from=B& Logincmu=), we will serve you wholeheartedly! Thank you for your concern and support for China Merchants Bank!