As far as I know. At present, in order to control malicious and harassing calls, Bank of Communications has updated the settings of IVR (Telephone Voice Service System). At present, the voice system has not been directly changed to manual.

Here's the fastest way to switch to manual:

1. Under normal circumstances, after entering the card number and inquiry password, press 0 to switch to manual operation.

2. If there is no card number, please press *.

1) Press 1- to report the loss, which can be directly transferred to labor.

2) Press 2- to inquire about the card processing progress, and then enter the ID number. You can switch to labor according to the voice prompt.

I hope my answer is helpful to you.