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Do I need to pay off the balance before I can get a new Ping An Bank credit card if I lose it?

No, if the card is lost, you can report the loss and replace it immediately, and the bill and outstanding balance will not be affected. If your credit card is lost, there will be risks. It is recommended that you report the loss immediately. All risks incurred must be borne by you until you formally report the loss. You can log in to the Ping An Pocket Bank APP - Credit Card - More - Card Management - Card Protection to report the loss of the card and replace it, or call Ping An Credit Card customer service hotline 95511-2 and transfer to manual customer service to assist in reporting the loss and replacement of the card.

Response time: 2020-10-20. For the latest business changes, please refer to the official website of Ping An Bank.

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