I. Telephone exchange

You can directly call the 24-hour customer service hotline of Citibank credit card, and then transfer to manual service to explain the situation to customer service for exchange.

Second, online communication.

You can also choose to directly log in to Citibank Online in www.citibank.com.cn for redemption, and choose a gift for redeeming points according to the prompts on the webpage.

In addition, it should be noted that credit card points, as an additional product for cardholders to swipe their cards, actually play a great role. Many points make a mickle can bring great benefits to cardholders.

It is suggested that cardholders should always check the points in the card and exchange corresponding gifts when necessary to avoid wasting points.

Specific points redemption rules and gift list can be consulted with relevant staff of Citibank or obtained through online banking. I hope I can help you.