1. When will China Construction Bank start working?

The working hours, working days, weekends and holidays of CCB are different, and the time for handling different businesses will be different.

1, working days: Monday to Friday:

Both public and private can handle it. For the private sector, the time is 09: 00-17: 00; Business hours are 09:00- 12:00, 14:00- 17:00.

2. Weekends and holidays:

Usually only private business can be handled, and the business hours are 09:00-( 16:00) or 17:00.

It should be noted that the business hours of CCB branches all over the country will be different, especially during weekends and festivals, some branches of CCB may close in turn. Of course, if you want to know the specific business hours of the branches in your city, there is a way to know.

Second, what is customer service?

Customer service mainly embodies a value oriented to customer satisfaction, and integrates and manages all the elements of customer interface with the preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service. Customer satisfaction refers to the gap between what the customer actually "perceives" and what he expects. )

Three, the classification of customer service:

Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; Video customer service refers to customer service mainly in the form of voice and video; Voice customer service refers to customer service with mobile phone as the main form.

Four, customer service business process:

Customer service is generally divided into three categories in business practice, namely: pre-sales service, in-sales service and after-sales service. Pre-sales service generally refers to a series of activities provided by enterprises to customers before selling products, such as market research, product design, providing instruction manuals and consulting services. Sales service refers to the services provided by the seller to the buyer in the process of product transaction, such as reception service and commodity packaging service. After-sales service refers to all services related to the products sold, such as product quality warranty and product use feedback.