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I lost my credit card before it was activated, what should I do?

If you lose your China Merchants Bank credit card, please call the credit card customer service 4008205555 and select 2# to report the loss urgently. The loss reporting fee is RMB 60 per card (VISA MINI card is RMB 60 per set or card).

Once a credit card loss is reported, it will take effect immediately and cannot be revoked.

The card number and the three-digit number on the back of the card (CVV2) of the new card issued after the loss is reported will change.

(Response time: May 5, 2019. For the latest business changes, please refer to the official website of China Merchants Bank.)