In fact, we can confirm his credibility with customers from many aspects. Analyze suspicious points

1. Determine the credibility of the customer's communication with you, whether the conversation is evasive, whether you are urged to deliver goods, etc.

2. Whether the payment account and address have been Certification (paypal payment), generally the credibility will be slightly higher after certification (this is for reference only).

4. Whether the client language matches the country of the account holder, such as a US credit card/paypal, the client language shows Vietnamese Vi, it is likely that a Vietnamese person stole the credit card online.

5. Whether the purchased product is a high-risk product, such as virtual products, notebooks, mobile phones, etc.

6. Check whether there are the same records before, including names (because there are many with the same name, This is for reference), email, IP, address;

7. Have you placed orders in succession recently, or even changed multiple credit cards or Paypal accounts to make purchases under the same record? This indicates that you are likely to be a fraudster. .

8. Is the country of purchase a high-risk country? (Depending on the products and markets sold by each website, the characteristics of the fraud country are also different), such as less developed countries in Africa, Vietnam and Malaysia in Asia, where there are many frauds, and Spain in Europe. , Morocco has many scams.

9. Continuously summarize and update common fraud characteristics and update them to the anti-fraud database in a timely manner.

---How to confirm customer identity for credit card payment:

If you feel that the credit card customer is not trustworthy, you can ask the customer to fax his or her credit card to you. Prove that he indeed holds the card. (Some customers are worried and can ask them to cover part of the card number)

---How to confirm customer identity with PayPal payment

If the customer pays with PayPal balance, the confirmation method can be :

1. Let the customer register his/her email address with PayPal for authorization to prove that he can access the email address normally. Even if the account is stolen, the email address can still be used normally.

2. Ask customers to provide utility bills, passports, and driver's licenses. If the information is consistent with the registrant's information, it will be more credible.

Note: Many scammers will forge fake credit card pictures and documents, so everyone must learn to recognize them. Go online to check more authentic and fake versions, as well as sample versions.

Finally, if you still feel that the customer is very suspicious, you can ask the customer to change to another payment method. If the credit card is not safe, you can ask him to use PayPal. If PayPal is not safe, you can ask the customer to use Western Union. western union, T/T, even check. Sellers still need to take the initiative. If the risk is too high, you may have to give up the business.