According to news from the China Banking Regulatory Commission website on the 12th, the Consumer Rights Protection Bureau of the China Banking Regulatory Commission recently issued the "Notice on Consumer Complaints in the Banking Industry in the First Quarter of 2021" (hereinafter referred to as the "Notice") of 2021. Notice No. 12 reports on consumer complaints accepted and forwarded by the China Banking Regulatory Commission and its dispatched agencies.
The "Notice" pointed out that in the first quarter of 2021, the China Banking Regulatory Commission and its dispatched agencies received and forwarded 78,414 bank consumer complaints, an increase of 2.9% from the previous quarter. Among them, there were 25,091 cases involving large state-owned commercial banks, a month-on-month decrease of 3.0, accounting for 32.0% of the total complaints; 32,599 cases involving joint-stock commercial banks, a month-on-month increase of 2.4, accounting for 41.6% of the total complaints; 358 foreign-funded banks, a month-on-month decrease of 4.3%, accounting for 41.6% of the total complaints. 0.5 of the total number of complaints; 7826 cases were filed against city commercial banks (including private banks), a decrease of 5.7 from the previous month, accounting for 10.0% of the total number of complaints; 4498 cases were filed against rural small and medium-sized financial institutions, an increase of 36.1% from the previous month, accounting for 5.7% of the total number of complaints; 8042 other banking financial institutions , a month-on-month increase of 23.3, accounting for 10.3% of the total number of complaints.
The "Notice" pointed out that the median number of complaints from large state-owned commercial banks was 3952.5. Industrial and Commercial Bank of China, Agricultural Bank of China, and Postal Savings Bank rank among the top three large state-owned commercial banks. The median number of complaints against joint-stock commercial banks was 3,391. China Merchants Bank, Shanghai Pudong Development Bank, and China CITIC Bank ranked among the top three joint-stock commercial banks with the highest number of complaints. The median number of complaints to foreign banks was 4. Bank of East Asia ranks first among foreign-funded corporate banks in terms of the number of complaints.
103010 pointed out that the average number of complaints per 1,000 outlets of large state-owned commercial banks is 293.5 per 1,000 outlets, and the average number of complaints per 10 million individual customers is 293.5 per 1,000 outlets. Customers 68.7 pieces. Bank of Communications' average number of complaints per 1,000 outlets ranks first among large state-owned commercial banks, and Bank of Communications' average number of complaints per 10 million individual customers ranks first among large state-owned commercial banks.
The median number of complaints per 1,000 outlets of joint-stock commercial banks is 2109.7 per 1,000 outlets, and the median number of complaints per 10 million individual customers is 326.9 per 10 million individual customers. Ping An Bank, China CITIC Bank, and Shanghai Pudong Development Bank ranked among the top three joint-stock commercial banks in terms of complaints per 1,000 outlets, and Hengfeng Bank, Industrial Bank, and Huaxia Bank ranked among the top three joint-stock commercial banks in complaints per 10 million customers.
The average number of complaints per 1,000 branches of foreign banks is 184.2/1,000 branches, and the average number of complaints per 10 million individual customers is 398.7/10 million individual customers. Citibank ranks first among foreign-funded corporate banks in the number of complaints per 1,000 branches, and HSBC ranks first among foreign-funded corporate banks in complaints per 10 million individual customers.
The "Notice" pointed out that in the first quarter of 2021, there were 42,315 complaints involving credit card business, a decrease of 5.2 from the previous quarter, accounting for 54.0 of the total complaints. Among the complaints involving large state-owned commercial banks, there were 12,522 complaints about the credit card business, a month-on-month decrease of 16.8%, accounting for 49.9% of the total complaints against state-owned large commercial banks; among the complaints involving joint-stock commercial banks, there were 26,819 complaints about the credit card business, a month-on-month increase of 0.1%, accounting for 49.9% of the total complaints against joint-stock commercial banks. 82.3 of the total complaints from commercial banks; among the complaints involving foreign-funded corporate banks, there were 270 complaints about credit card business, a decrease of 10.0 from the previous month, accounting for 75.4 of the total complaints from foreign-funded corporate banks. Industrial and Commercial Bank of China, Bank of Communications, and Agricultural Bank of China are among the top three large state-owned commercial banks with the highest number of credit card business complaints. In terms of credit card public transportation complaints, China Merchants Bank, China CITIC Bank, and Shanghai Pudong Development Bank rank among the top three joint-stock commercial banks
In the first quarter of 2021, among the banking consumer complaints received and forwarded by the China Banking Regulatory Commission and its dispatched offices , there were 20,563 personal loan complaints, a month-on-month increase of 13.6, accounting for 26.2 of the total complaints.
Among the complaints involving large state-owned commercial banks, there were 3,872 complaints about the personal loan business, an increase of 13.7% from the previous month, accounting for 15.4% of the total complaints against large state-owned commercial banks; among the complaints involving joint-stock commercial banks, there were 2,996 complaints about the personal loan business, an increase of 13.9% from the previous month. Accounting for 9.2% of the total complaints against joint-stock commercial banks; among the complaints involving foreign-funded corporate banks, there were 31 complaints about personal loan business, a month-on-month decrease of 11.4%, accounting for 8.7% of the total complaints against foreign-funded corporate banks. Industrial and Commercial Bank of China and Agricultural Bank of China rank among the top two large state-owned commercial banks in terms of personal loan business complaints. Ping An Bank and China Everbright Bank rank among the top two joint-stock commercial banks in terms of the number of complaints regarding personal loan business. In terms of complaints about personal loan business, Standard Chartered Bank ranks first among foreign corporate banks.
In the first quarter of 2021, among the banking consumer complaints received and forwarded by the China Banking Regulatory Commission and its dispatched agencies, 4,510 were financial service complaints, an increase of 35.1% from the previous quarter, accounting for 5.8% of the total complaints. . Among the complaints involving large state-owned commercial banks, there were 2,926 complaints about financial services, a month-on-month increase of 62.4, accounting for 11.7% of the total number of complaints against state-owned large commercial banks; among the complaints involving joint-stock commercial banks, there were 899 financial service complaints, a month-on-month increase of 17.2%, accounting for 11.7% of the total. 2.8 of the total number of complaints against joint-stock commercial banks. Postal Savings Bank of China ranks first among large state-owned commercial banks in terms of the number of complaints regarding its wealth management business. Ping An Bank, China Merchants Bank, and Shanghai Pudong Development Bank ranked among the top three joint-stock commercial banks with financial service complaints.
Related questions and answers regarding screenshots of the China Banking Regulatory Commission website: Related questions and answers: I would like to know the complaint phone number of the China Banking Regulatory Commission. Does anyone know the complaint number? Can you tell me?
The China Banking Regulatory Commission and the China Insurance Regulatory Commission have merged into one agency, called the China Banking and Insurance Regulatory Commission. The complaint hotline of the China Banking and Insurance Regulatory Commission is 12378, but it is difficult to get through at ordinary times, and it is even more difficult to get through during the epidemic.
However, you can search on Baidu for the provincial-level Banking and Insurance Regulatory Commission phone number and the municipal-level Banking and Insurance Regulatory Commission phone number. (Call the municipal-level Banking and Insurance Regulatory Commission. If an insurance salesperson complains about an insurance company, they will tell you When you call the Insurance Industry Association, you will be informed of the complaint phone number.) After dialing, the staff will ask you whether you are an insurance customer or an insurance salesperson. They have a complaint hotline specifically for customers and salespeople, as well as a hotline to complain to the staff of the China Banking and Insurance Regulatory Bureau. Records of these calls will be left, and there will be a time limit for feedback. So as long as you have a reasonable basis, call these numbers. , you can still get the effect you want.
At the same time, you can also log in to the websites of the China Banking and Insurance Regulatory Commission at the national, provincial and municipal levels and upload complaint materials.
On the other hand, insurance customers can also dial 12315, the consumer rights protection hotline, and insurance salespeople can dial 12333, the labor rights protection hotline.
The premise of making the above calls is: if the problem is not solved after calling the national general customer service number of the insurance company or bank, then make these rights protection calls one level at a time, and have a reasonable basis. To make a complaint, please make it clear the name of the department where the complaint is made, the names of the relevant responsible persons and staff, the cause and effect of the matter, and the goals you want to achieve.
Our country is gradually entering a modern socialist democratic country that governs the country according to law and puts people first. Correct rights protection is the basic right of each of us. There is more than one way to protect rights. Telephone complaints are the lowest-cost way and are well-founded. It’s the premise!