Users who hold CCB credit cards need to call CCB customer service number 95533 between repayment dates, or go directly to the counter of CCB outlets to provide their valid personal identity documents and personal financial status documents, indicating that they do not want to have overdue records, negotiate with CCB the repayment plan for arrears, including repayment period and repayment expenses, and then repay the arrears in full and on time according to the agreed repayment date.