Hello, if you are using our credit card, when the amount deposited into the credit card exceeds all the balances owed in the account, the excess amount is called "overpayment" and will be automatically offset. Credit card purchases after deduction.

Cardholders can also call our credit card service hotline to claim back the overpayment by transferring funds to their debit card. The account name and ID number of the debit card used must be consistent with that of the credit card. Overpayments in US dollars can only be claimed with the China Merchants Bank All-in-One Card.

How to get it back: Call the credit card service hotline, verify your identity, and press 9 to be transferred to a customer service specialist.

Overpayment recovery handling fee: 0.5% of the amount recovered, with a minimum of RMB 5 or US$1 and a maximum of RMB 50 or US$10.

Note: If the overpayment is withdrawn through cash advance channels, a cash advance fee will be charged.

If you have any questions about other China Merchants Bank credit cards, please search 4008205555 in QQ corporate friends and add China Merchants Bank Credit Card Center as a friend; or search the number "cmb4008205555" in WeChat and follow China Merchants Bank Credit Card Center for consultation. Thank you for your attention and support to China Merchants Bank!