Internship Weekly Diary 2 (
“
Obedience
”
is a must)
2010
Year
12
Month
15
---2011
Year
12
Month
22
No.
< p>There is nothing,There is no easier job than simply receiving training.
Since I do not have any working experience in Tianfu Hotel,
I must undergo a series of training before taking up the job
in order to master the necessary service knowledge and expertise. Skill knowledge.
But,
I never feel that I
go to work every day is easy. This week, what I feel most deeply is the word
"
obey
"
.
The daily training sessions reminded me of my experience in the university student union.
"
Obey
"
Now, this is what I ask of myself
.
Must obey everything arranged by superior leadership.
In terms of my identity, I am an intern,
the lowest-ranking employee in Tianfu Bin
.
"
Obey
"
This is the least and what I must do; from the perspective of Tianfu Hotel, in
In China’s state-owned enterprises,
“
obedience
”
is also a must; and from the service industry ,
"
Obedience
"
It is not only a necessary quality for employees themselves
,< /p>
It is even more important for employees to accept Tianfu Hotel’s adoption of
“
Top-down standardization
”
One of the important steps in training
.
These days, I still feel as if I am in school. Supervisors often stress discipline to us. Yes, I agree, team spirit is what our entire Tianfu Hotel lacks.
I require myself to obey my superiors,
thus promoting the cultivation of my own
quality;
I am still afraid of Missed any bit of knowledge from the training course.
I found that I have never been so serious and
studied
before. To be honest, I also have a very inferior side. I always feel that I am not much better than others.
But I compare myself with
College students in summer Internship Report & Investigation Report Special Topic Internship Certificate Finance Major Law Major Civil Engineering Major Mechanical and Electrical MajorHow big are the gaps between my colleagues?
What shortcomings do I have? Perhaps, my academic qualifications are higher than theirs, but my work experience
is pitifully less than theirs,
the environment is unfamiliar; perhaps,
my I can’t pass the theoretical knowledge,
but there is still a lot of room for extending the knowledge of Tianfu Hotel
My practical ability is not strong yet.
My experience is not enough;
Perhaps
......
Many are worthy of recognition in the eyes of others
If it's an advantage, I think I still have a lot of room for improvement.
I admit that I am a perfectionist, so
I do not
think that I am already the best.
I still always be wary of myself,
must be modest;
pull myself,
to make continuous progress.
The first thing is to obey! Without obedience, I might even lose the opportunity to learn.
Internship Weekly Diary Three (Cashier’s Job Responsibilities)
2011
Year
01
Month< /p>
5
No.
---2011
Year
01
Month
No. 20
I thought about my identity, my career, and my company. I am a cashier, I am a waiter of Tianfu Hotel,
I am a member of the cashier, I am a member of Tianfu Hotel,
I am a member of Tianfu Hotel. My road is a road full of sunshine and service
.
I clearly remember,
when I arrived at Tianfu Hotel for the interview with trepidation, that
"
I was searching for him on Baidu.
"
The entrance, the dusty
stairs leading to the Human Resources Department
"
Nine bends and thirteen bays
”
made me feel like walking on thin ice; of course, I have never forgotten that after entering the building
The uniform clothing of each employee,
the youthful and energetic employees, the dedicated work appearance,
the professional terminology of three days of work
, there are also bright and clean staff canteens,
meeting rooms,
offices, etc.
How can I suddenly feel a huge sense of belonging
The touching sentence
"
Employees,
the company's most valuable asset
"
< p>Photos of employee gatherings in the canteen reveal one joy after another......
Let
I know,
I Bathing in the sunshine at Tianfu Hotel;
I appreciate the enthusiasm at the front desk of Tianfu Hotel,
I enjoy the service provided to me
by Tianfu Hotel.
When I learned that I had become a member of Tianfu Hotel, I screamed.
I know that in Tianfu Hotel, I enjoy more than just
treatment. I work in a learning atmosphere, and my colleagues speak freely and are caring. Just like a cocktail
"
Tequila sunrise
"
, in
the sun is about to burst out On this occasion, it emits thousands of rays of light, giving it the heat of life, allowing it to grow and thrive.
As a front desk cashier,
my job responsibility is to provide consultation and etiquette services to customers;
Provide checkout service improvements to customers; cash handling and loss prevention; pre-opening preparations; clean and organize the cashier area; prepare change
with money.
Provide guests with standardized services and provide guests with a leisure experience.
I convey the message of sunshine to my guests all the time. The standardization of my services is the epitome of the standardization of Tianfu Hotel, and what the guests see is the corporate culture of Tianfu Hotel.
My
"
Smile
"
,
"< /p>
Confidence
”
,
“
Happiness
”
They are all conveying sunshine to the guests
——"
It is my honor to serve you; please
accept it and Please enjoy my service with the same sunny attitude
”
This is exactly the goal of my internship.
I will use my work here to time,
deliver the message of sunshine to my service recipients,
make
them happy; also let my road be filled with traces of sunshine,
p>
Even if the road is full of thorns, under the sunshine, the thorns will be smoothed
; when every day is full of love, that is
"< /p>
Warm
”
. People who cross paths with me on the road will receive the sunshine I convey.
In the process of absorption and transmission,
I am also creating sunshine,
That is my own sunshine,
On my road of service
Provide my unique sunshine service to personalized service objects.
Internship Weekly Diary Thursday (Work hard and try harder)
2011
Year
01
Month
p>
30
No.
---2011
Year
02
Month< /p>
09
No.
My biggest experience in the past two months is that I have to be cautious in everything I do.
Don’t take things lightly just because they are simple. .
I also understand
Our current situation is not ideal.
There should be a sense of crisis.
I often hear people say that society and campus are two completely different worlds
At the time, I didn’t understand what the difference was. After this personal experience, I really understand the difference. difference.
When I first arrived in this new environment,
I was really uncomfortable with it. Every day’s work,
I felt really tired and boring. But
As time goes by,
I feel that if you want to adapt to this society,
you must overcome many difficulties,
And try
to change yourself,
so that you can integrate into this cruel society.
And I gradually discovered that cashier work is not that boring.
Whenever I think of this,
I constantly encourage myself to work well here and learn relevant knowledge.
Every day
the master guides me,
because of this, I quickly entered the role of cashier,
at the same time I found that there was too much knowledge to learn,
I was afraid
that I would not be able to learn it myself,
but slowly, < /p>
I think as long as you remember some important knowledge,
and review it frequently,
operate it frequently,
and practice it well It is actually not too difficult to combine theoretical knowledge with practical work.
Although I often made some mistakes when I started practicing
But the master’s careful teaching enabled me to slowly correct these incorrect operations. and some misunderstandings
.
Under the careful guidance of the master,
I learned a lot of knowledge,
such as credit card identification and anti-counterfeiting,
customer use How to operate different credit cards
How to identify and prevent counterfeiting of RMB, the role of membership cards, some relevant knowledge about returning and exchanging rooms, and encountering bad situations
How customers should respond. How to deal with problems after encountering them, etc. In fact, I feel that what I want to learn is far more than these.
I have too much knowledge to learn, and I feel a little anxious. I feel like I'm very far behind.
In the eyes of outsiders,
the cashier’s job is very simple, that is, to settle the accounts of customers for booking rooms. In fact, although providing
checkout services to customers is the basic job of a cashier,
it is not all of the cashier's work.
It cannot be simply regarded as Cashier work is equivalent to
checkout work.
This is because,
when a customer steps into Tianfu Hotel,
the first employee they come into contact with may be the cashier.
When exiting When checking out the room,
the person who comes into direct contact is the cashier.
The cashier’s every move,
speech and behavior all represent the image of Tianfu Hotel.
p>So the quality of the cashier
and the service to customers are very important,
Tianfu Hotel also attaches great importance to this,
I have been here all the time On the first day,
The spirit of the enterprise
and a series of systems such as the code of conduct for employees of Tianfu Hotel were deeply imprinted in my mind.
< p>The master told me,To be a competent cashier
It is important to master cashier skills,
But the customer service attitude and one's own quality are also very important
.
"
Hello
"
Welcome to come again next time
"
< p>These most basic polite words are indispensable.Every penny we spent in the past was hard-earned.
It was the hard work of our parents. Earned money.
We have a long way to go in the future.
The school arranges this opportunity for us to discover our own shortcomings early. .
When we realize our shortcomings, we should correct them as soon as possible. If we are content with the status quo, we will be eliminated by society. I will enrich my life experience in the future.
p>Bring your work and personal abilities to a new level in the future
011
Year
02
p>
Month
No. 12
---2011
Year
03< /p>
Month
01
3
On the 1st of the month, I officially joined Tianfu Hotel and became the front desk officer. As a cashier, my position is the front desk cashier. I have been looking forward to this day since the interview at the beginning of December. , represents that my life has entered another turning point. I have begun to enter the society semi-formally and start working. I am no longer simply a student, I only know how to learn; more , I began to be exposed to the pressure of life and the challenges of work. I am brave and willing to accept this challenge. I love a fulfilling life.
This week, I entered Tianfu Hotel. The first week. After a few days of assessment, I felt that as a private enterprise, the internal management of Tianfu Hotel is quite standardized and rigorous. I have a great sense of belonging; whether it is training from the human resources department,
catering
training, or
guest room
< p>The training at the front desk and at the front desk are both good. The training content is quite rich, and I have benefited a lot from it. What impressed me most these days is the perfect staff at Tianfu HotelThe treatment of workers was reflected in Chairman Yi’s speech to celebrate the New Year. In fact, Director Yi’s speech at that time shocked me. Director Yi’s personal knowledge of basic management was quite solid. He constantly imparted his experience to us, every word was sonorous, and I had to admire him. Director Hu's practical explanation of the accounts was also memorable to me. It was so new that I was very motivated to buy a set of software to practice.
When I first arrived, I took every step and did not dare to make any mistakes. After a few months, I gradually gained a preliminary understanding of Tianfu Hotel. . But, this is just the beginning, more tests, challenges and opportunities are ahead.