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My ICBC credit card is lost, how should I report the loss?

As for the issue of reporting the loss of ICBC credit cards, I mainly know the following:

1. A must-read for reporting the loss of credit cards - ICBC Credit Card Loss Reporting Regulations

General Chapter Chapter Ten regulations: The handling fee for reporting loss is 40 yuan per card, and the cost of replacing a new card is 10 yuan per card.

Article 18 of the General Chapter stipulates: Cardholders who lose their Peony Credit Card should go to the nearest card issuer to promptly report the loss in writing or by phone. A written loss report is a formal loss report. The card issuer only assists in prevention and does not assume any responsibility for telephone loss reports. The cardholder shall be responsible for any economic losses incurred before the written loss is reported and from when the card issuer accepts the written loss report to 24 hours (inclusive) of the next day. If you need to apply for a new card after reporting the loss, you can go through the replacement procedures with a written loss report application and your identity document.

2. Guidelines for reporting the loss of credit cards

1. Reporting loss at an outlet

If a cardholder loses his or her credit card, he or she can apply for a loss report at a nearby ICBC branch. Loss reporting applications can be made at any ICBC outlet, and there is no need to go to the card issuing outlet to report the loss. Applying for a loss report at an outlet is a formal loss report. If you need to cancel the loss report, please go to the Peony Card issuing department in the region where your credit card account is located to handle the relevant procedures.

2. Self-service loss reporting online

Self-service loss reporting means that you can temporarily report the loss of your online banking or telephone banking registered card, linked card or linked account to fully protect you financial security.

Features and Advantages Service Channel Application Conditions Operation Steps Notes

A. Features and Advantages

It is convenient for you to register a card, link a card or link an account If it is accidentally lost, you can effectively avoid financial losses by promptly completing the temporary loss reporting procedures.

B. Service channels

"Financial@Home" personal online banking, telephone banking

C. Application conditions

1. Registration "Finance@Home" personal online banking

2. Registered customers of personal telephone banking can use the self-service loss reporting function of telephone banking to report loss. If you have not registered for personal telephone banking of our bank, you can also use the manual service of telephone banking. Report loss.