The telephone number of the banking regulatory bureau is 12378. 12378 The Bank Insurance Consumer Complaint and Rights Protection Hotline is a unified rights protection service hotline set up by the Bank of China Insurance Regulatory Commission. Its main duties are to accept complaints from consumers of bank insurance and report violations of bank insurance laws and regulations by bank insurance institutions and their employees, other units and individuals, quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the results to callers, so as to properly solve the hot, difficult and focused issues that consumers have strongly reflected.

Consumers who call 12378 only need to pay local calls, and all long-distance calls are paid by the CIRC. The hotline attendant 12378 inputs the caller's name, reflected matters, demands and other information into the system 12378, and submits it to the insurance regulatory agency in the jurisdiction for handling on the same day. The organizer will also introduce the progress of complaint handling into the 12378 system in time, and consumers can check the progress of complaint handling through the 12378 hotline.

? Opening the insurance consumer complaint hotline is an important measure for the insurance regulatory authorities to unblock the channels for expressing insurance consumers' demands and further strengthen and improve supervision. Insurance regulatory authorities will take the opportunity of opening a complaint hotline to promote the protection of consumers' interests.