1. Call ICBC's credit card customer service hotline: 95588, and follow the voice prompts, or directly transfer to manual service.

2. provide personal information: provide your name, ID number and credit card number to the customer service staff.

3. apply for reporting the loss of a credit card: tell the customer service staff that you need to report the loss of a credit card, and the customer service staff will ask you the reason for reporting the loss and handle the loss for you after confirmation.

4. Confirm that the loss was reported successfully: After the loss was reported successfully, the customer service staff will inform you of the loss and remind you to go to the bank outlet to reissue a new card as soon as possible.

5. reissue a new card: bring your personal ID card to the business outlets of ICBC and apply for a new card according to the instructions of the bank staff.

it should be noted that when reporting the loss of a credit card, you need to provide enough personal information to confirm your identity. At the same time, reissue a new card as soon as possible after reporting the loss to ensure the normal use of the credit card.

in addition, if the credit card is lost, besides reporting the loss, you should also pay attention to prevent the risk of credit card being stolen. You can notify the bank to freeze the credit card at the first time to prevent possible losses.