The reason why we want to summarize is mainly to discover the progress we have made in our work, and at the same time we still have shortcomings. The following is the "Year-End Work Summary of Bank Retail Managers" compiled by me for your reference only. You are welcome to read it. Year-end work summary of bank retail manager (1)

I received a transfer order from the provincial branch in June 20xx and was transferred to the retail manager of x branch. During my one-year work at xxx branch, I worked diligently and focused on innovation. While my business level has been continuously improved, I have also made great progress in terms of ideology. I will now summarize my work in 20xx as follows:

In the second quarter of 20xx, under the care and guidance of the president of the xxx branch and colleagues from all lines, I became familiar with the new work in a short period of time. work environment. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by the industry, and continuously improve my theoretical quality and business skills. From June to June 20xx, I participated in the afp (financial planner) qualification certification training organized by x training center, obtained the qualification to participate in the afp certification exam, and successfully passed the afp certification exam in x month 20xx. Through this all-round training and learning, I deeply realized the importance of my position and the urgency of business development. At work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, have the courage to explore new theories and new problems, and carry out work creatively.

When I arrived at my new position, there was a certain gap between my work experience and marketing skills and those of other account managers. And in the new working environment, I am relatively unfamiliar with both private and public customers who have frequent business transactions in the bank. In addition, most of the existing customers of the branch have been assigned to other account managers. To get started, you must first increase your customer base. After taking up my new position, I have always been diligent in speaking, doing, and thinking to win customers' support for our bank's business and expand my customer base. In a short period of time, through my high-quality service and professional financial management knowledge, I successfully marketed high-quality customers of the branch and improved customers' contribution and loyalty to the bank.

Since serving as a retail manager, I have a deep understanding and feeling of the mission and responsibilities of this position. The retail manager is a business card of our XX Bank's public service and the hub of contact between customers and the bank. The communicative demeanor and speech and behavior displayed in interactions with customers represent the image of our bank. I know that every word and deed of the account manager will receive the attention of the customer at the first time, so his overall quality must be quite high. From the first day I took up my new position, from being uncomfortable at the beginning to now being able to integrate into this job well, my mentality has also changed a lot. At the beginning, I felt that the work of the account manager was very tiring and annoying, and the responsibilities were relatively heavy. But, slowly, I matured and I began to understand that this is work. It is my job to perform daily maintenance on different customers every day. It is my job to answer customers' questions enthusiastically and patiently. It is my job scope to formulate financial plans for customers and increase the value of their assets. When I have a clear purpose and a job After setting goals and priorities, everything became clear and clear to me at work. When clients sit in front of me, I no longer feel guilty or nervous. I can face them calmly with a very relaxed attitude and a friendly smile. Nowadays, I am able to quickly and clearly convey the information they want to know about the questions and doubts raised by customers. I can communicate well with most customers and achieve good results, thus winning the widespread recognition of my work from customers. Agree. At the same time, my communication skills and marketing skills have been greatly improved through my contacts with different customers.

Main problems:

1. Financial professional knowledge needs to be further strengthened

Faced with the diversity of today’s market economy, bank financial management has become more and more important. To meet the needs of customers, how to provide professional financial information and wealth management products to our bank’s high-quality customers requires improving one’s own learning ability and initiative, grasping the latest financial information in a timely manner and accurately analyzing future economic trends, in order to improve one’s own The level of financial professional knowledge;

2. For different customers, detailed and precise management should also be strengthened

Dig deeply into the existing customer resources, and according to different According to the needs and actual situation of customers, we conduct precise marketing to increase the branch’s intermediary business income;

3. Further overcome youthful impatience and be down-to-earth

Improve work initiative and not be afraid of too much When doing things, don’t be afraid to do small things, improve yourself in every bit of practice, and never be complacent or arrogant because of small achievements, but keep a clear mind, keep pace with the times, and create greater brilliance;

Vision for personal career development:

Due to the particularity and professionalism of the banking industry to a certain extent, if you want to become an outstanding employee in the banking industry, you must undergo systematic training and rich practice. I hope to get more training opportunities in 20xx so that my overall quality can be comprehensively improved. Consolidate your business foundation and work towards higher and further directions.

Summarizing the past is to learn from experience and improve shortcomings. Looking forward to the coming year, I will be more confident, work harder, be proactive, and strive for excellence in completing my future work, so as to make greater contributions to the development of our bank's gold bar line in the coming year. Year-end work summary of the bank retail manager (2)

In 20xx, there are many things worth recalling for the bank employees in the x center, especially the comrades working in the position of account managers, the feelings are even more Big. During the competitive recruitment at the beginning of the year, in my own words, "This is the first time in many years of working that I have formally stepped onto the stage to fight for a job." Moreover, unexpectedly, I almost lost the job. Competition made me feel pressured from the beginning. From that time on, I started to compete with myself in my heart. I must work hard and fulfill my mission. This is what he thought and did. Over the past year, I have closely followed the leadership team of the branch in my work. Focusing on the work focus of the branch, I have successfully completed various tasks. I have used wisdom and sweat, actions and results to demonstrate the spirit of dedication, dedication and selfless dedication.

Up to now, I have completed the new deposit task of x million yuan, completed the planned At the same time, he also successfully completed fund sales, credit card, debit card marketing, etc., completed the implementation of the online banking system of China Construction Bank, a power supply company, and assisted the branch in completing the research and development and promotion of the real-time collection and deduction system for electricity bills.

1. Customers come first, and deposits are the center.

I always put customers first in my work, treat customers' matters as my own, and take care of customers' concerns. Urgent, think about what customers think, and always achieve "three diligences" in working methods, diligently moving legs, hands, and brains to win customers' support for our business. I can be a thoughtful person at work. He captured the information from an inconspicuous words of a certain company's financial staff, timely feedback and tracking, and finally made nearly This laid a good foundation for the bank's deposit increase work.

In the process of serving customers, I am meticulous and inject brotherhood and friendliness into my work, making the simple and boring service work rich and colorful, truly embodying the concept of customer first.

The retail department is a department full of challenges and passion. Here we can grow rapidly and lay a solid foundation for future development. I will absolutely obey the leadership's arrangements for me. I will use my fullest passion to meet the challenges at work, and use my hard work to contribute to the development of the branch. Year-end work summary of the bank retail manager (4)

Since 20xx, under the correct leadership of the branch leadership team and the careful guidance of the professional departments of the superior bank, our department has insisted on being market-oriented and focusing on economic benefits. , with the goal of organizing funds, expanding the market, adjusting the asset structure, cultivating gold customers, and seeking to maximize profits, we worked hard to overcome difficulties and successfully completed all the work this year. The specific situation is now summarized as follows:

A brief review of the work of the Customer Department in 200x:

(1) Deposit work

1. Unit deposits: In 20xx, the branch’s unit deposits grew rapidly , as of x day, x month, the unit deposit balance reached 10,000 yuan, a net increase of 10,000 yuan from the beginning of the year, an increase of x million yuan from the same period last year, completing the annual plan of . Among them, the new unit deposits are mainly the 100 million yuan increase in the social security fund account of the xx Municipal Finance Bureau and the 100 million yuan deposit of x University. In this work, the branch adheres to the marketing principle of stabilizing old customers and striving to expand new customers. Throughout the year, we focused on the following tasks:

First, strengthen leadership and implement responsibilities. At the beginning of the year, the branch held several corporate deposit work meetings, carefully summed up experience, and formulated this year's corporate deposit work implementation plan. The work steps are clarified, various indicators are broken down and implemented at the grassroots level, and corresponding evaluation plans and reward and punishment measures are designated on a quarterly basis, which enhances the sense of responsibility and urgency of the grassroots units and improves the enthusiasm and creativity of employees.

Second, update concepts and strengthen management. First, starting from changing the concept, we organized multiple learning and training for employees, so that everyone established the business philosophy of "focusing on efficiency, targeting the market, taking the initiative, and creating profits for all employees", changing "I want to take over the savings" to "I want to take over the savings". "Storage". The second is to adhere to the principle of "management produces benefits", strengthen internal management, and pay close attention to service quality. Our bank has established a "Marketing Deposit Work Leadership Team

Third, seize the opportunity and strive to increase deposits. In x month, the head office approved our bank's loan project of x billion yuan to x university. This loan, According to the original intention of x University, the loan should be distributed in installments and one by one according to the project progress. However, in line with the idea of ??early disbursement and early benefit and creating maximum benefits, our bank quickly conducted pre-loan investigations and a series of consultations with the Polytechnic University. In the context of related work, a loan of RMB x billion was fully issued to x university on The annual unit deposit task played a key role.

2. Savings deposit work: By the end of 20xx, the branch’s savings deposit balance reached 10,000 yuan, a net increase of 10,000 yuan from the beginning of the year, and an increase of x million yuan from the same period last year. , completed the annual plan; the average ten-day increase in savings deposits was 10,000 yuan, and completed the annual plan; of which the foreign currency savings balance was equivalent to RMB x million, a net increase of x million yuan compared with the beginning of the year, and completed the annual plan A net increase of x million was achieved, completing the annual plan of x. In the first quarter of the "Welcoming the New Year" activity, the branch was based on early preparations, active deployment, and collective efforts, and achieved good results in this activity. The savings balance was converted into RMB x million and won the title of Advanced Unit for Foreign Currency Savings. The branch business department's RMB savings increased by RMB x million yuan compared with the beginning of the year and won the title of Advanced Savings Collective. Comrade Zhang Zhuping of Jingyang Branch was awarded the title of Advanced Individual.

This work will be explained in detail in the bank card work). It can be seen from the above figures that our bank’s intermediary business income has grown rapidly, and our main practices are:

1. Arrange dedicated personnel to be responsible for business liaison and relationship coordination with various insurance companies, and strengthen cooperation with insurance companies; at the same time, send many people to other commercial banks in the city to "learn experience" and conduct on-site understanding as customers. Learn from its good practices and experiences.

2. Improve all employees’ understanding of the agency insurance business and enhance their enthusiasm and initiative for work. At the beginning of the year, our bank broke down the insurance agency business plan layer by layer and implemented it to each branch and every employee, so that "everyone has a heavy burden to bear, and everyone has a target on their shoulders." Our bank pays attention to increasing internal publicity to make employees realize that agency insurance business is an emerging business that benefits themselves and the bank, and stimulates enthusiasm and initiative in work. In terms of external publicity, we vigorously promote the benefits of the insurance business through various service outlets, such as posting posters, distributing leaflets, and face-to-face explanations, to increase its popularity and let more people know and understand insurance.

3. Take effective measures to increase job training and improve their service skills in this business. In order to do a good job in the agency insurance business, our bank overcame the difficulties of small manpower and heavy tasks, vigorously cooperated with various insurance companies, actively organized employees to use unified break time and shared break time, and organized employees in batches to conduct insurance business training and explain Insurance knowledge and impart marketing skills.

4. Establish a daily reporting system for insurance agency business. We have designated a highly operational inspection and assessment plan, implemented the "daily reporting", "weekly inspection" and "monthly reporting" systems, established an insurance business sales ledger, and kept track of sales information.