Industrial Bank Co., Ltd. (hereinafter referred to as "Industrial Bank") was established in August 1988. It is one of the first joint-stock commercial banks approved by the People's Bank of the State Council and China. It was officially listed on the Shanghai Stock Exchange in 2007 (stock code: 60 1 166) and its head office is located in Fuzhou.
According to the combination of tangible network expansion and intangible channel extension, self-owned network construction and inter-bank cooperative network interconnection, the network covering the whole country and connecting domestic and foreign countries has been successfully established, which has provided strong channel support for business development and customer service.
1, physical network
It has set up 65,438+008 branches and 65,438+0435 branches (including 527 licensed community branches) in major economic center cities in China, such as Fuzhou, Beijing, Shanghai and Guangzhou, and set up the first overseas branch in Hong Kong, with business outlets covering the whole country and connecting domestic and overseas. In Beijing and Shanghai, the head office operating institutions such as investment banking department, trade finance department, environmental finance department, fund operation center, retail bank headquarters, asset custody department, asset management department, banking association service center, auto finance business center, energy industry finance center and metallurgical industry finance center have been established.
2. Virtual network
Online banking "online industry" supports all daily financial transactions, and also provides services such as precious metal trading, interbank fund management and e-commerce; We will launch "e-wealth" products, and innovatively realize value-added services such as unified income and expenditure management of family bank cards and assets, online financial planning and financial information.
Telephone banking hotline Xingye provides customers with 7*24 hours uninterrupted self-help and manual services, and is equipped with a team of professional financial planners to provide one-on-one wealth analysis and financial planning advice. The customer service center of Industrial Bank has established the quality management system of Six Sigma telephone banking, which is one of the few customer service centers in China that has passed the five-level certification of CCCS standard system.
3. Cooperation network
With the help of the bank-enterprise platform system, we established counter cooperation with a number of domestic small and medium-sized banking financial institutions, and realized cash deposit and withdrawal, transfer, balance inquiry, credit card repayment and other services of individual customers of all participating banks at the counters of various networked outlets.