1. Scope of protection
Credit card repayment service
2. Protection content:
1. If you use Alipay for credit card repayment If the payment is completed but the repayment fails, Alipay will refund the amount within 3 working days from the date of payment.
2. If you use Alipay to make credit card repayments, after completing the payment, if the funds are not received as promised within the time due to Alipay reasons and late payment fees and/or interest are incurred, Alipay will compensate you for the reason. Late payment fees or/and interest incurred on the payment.
1) If the late payment fee in the compensation amount is not more than 500 yuan (inclusive), Alipay will make compensation within 3 working days from the date of receiving the user’s valid voucher and reviewing it;
2)) If the late payment fee in the compensation amount is greater than 500 yuan, Alipay will verify with the bank within 7 working days from the date of receiving the user’s valid voucher. If the bank determines not to cancel within the aforementioned period, Alipay will The amount of late payment fees confirmed by the bank will be compensated to you within 3 working days.
3. Late payment fees and/or interest arising from non-Alipay reasons (including but not limited to, your repayment request date is later than the final repayment date, or the proposed repayment amount is less than the full bill, etc.) , Alipay will not compensate.
3. Operation process
1. The user calls the customer service number to submit a compensation application to Alipay.
2. Within 3-5 working days, Alipay will notify the user whether the guarantee conditions are met and whether a certificate is required.
3. After the voucher is approved, Alipay will compensate you within 3 working days.
Alipay may make changes to the credit card repayment service protection content and announce them through announcements on the Alipay website or other means without notifying you separately. If you continue to use the repayment service after the change, it means that you agree that Alipay will provide you with the repayment service guarantee according to the changed content.
Case description: The amounts mentioned in the following cases are for reference only, and are subject to the calculation rules implemented by each bank.
Case 1: Mr. Chen’s credit card bill date is the 5th of each month, the repayment date is the 25th of each month, the repayment amount for the August account period is 5,000 yuan, and the minimum repayment amount is 500 Yuan. Mr. Chen repaid 5,000 yuan on Alipay at 9:00 in the morning on August 25. Under normal circumstances, if you apply for repayment with a certain bank's credit card before 14:00, you can receive it on the same day. If the Alipay repayment fails, you will be prompted on the same day. Due to Alipay, Mr. Chen only received the repayment failure notification on August 26. Alipay On August 29, the repayment amount of RMB 5,000 was returned to Mr. Chen. Mr. Chen successfully completed the credit card repayment on the day he received the refund. Assume that a late payment fee of 25 yuan and an interest of 132.5 yuan are incurred due to the failure of the repayment. After verifying the voucher submitted by Mr. Chen, Alipay will compensate the late payment fee and interest of a total of 157.5 yuan (25 yuan + 132.5 yuan = 157.5 yuan).
Case 2: Ms. Wang’s credit card statement date is the 5th of each month, the repayment date is the 25th of each month, the repayment amount for the August account period is 20,000 yuan, and the minimum repayment amount is 2,000 Yuan. Ms. Wang repaid 15,000 yuan on Alipay at 9:00 in the morning on August 25. Under normal circumstances, the repayment of a certain bank's credit card on the same day can be credited to the account on the same day. If the Alipay repayment fails, it will prompt the same day. Due to Alipay, Ms. Wang only received the repayment failure notification on August 26, and Alipay did not receive the repayment failure notice on August 29. The repayment amount of 15,000 yuan was returned to Ms. Wang. Ms. Wang successfully completed the credit card repayment on the day she received the refund. Assuming that Ms. Wang successfully repaid the 15,000 yuan on August 25, Ms. Wang should still bear the interest of 522.5 yuan caused by the incomplete repayment to the bank. However, if the repayment is not successful in time due to the aforementioned Alipay reasons, Ms. Wang should bear the late payment fee of 100 yuan and interest of 560 yuan to the bank. In this case, Alipay will compensate Ms. Wang for any damages caused by Alipay after verifying the voucher submitted by Ms. Wang. The total late payment fee and additional interest is 137.5 yuan (100 yuan + 560 yuan - 522.5 yuan = 137.5 yuan).