The order defect rate (ODR) cannot exceed 1%.

Order Defect Rate (ODR) is the primary metric for measuring your ability to provide a good buyer experience. This metric covers all orders with one or more defects as a percentage of total orders in a given 60-day period.

Three types of ODR: negative feedback rate; Amazon Marketplace Transaction Guarantee claim rate; credit card chargeback rate.

Amazon’s policy stipulates that sellers should maintain an ODR of less than 1% in order to sell products on Amazon. ODRs above 1% may result in account suspension.

Introduction to Amazon:

Amazon (Amazon, referred to as Amazon; NASDAQ: AMZN) is the largest online e-commerce company in the United States, located in Seattle, Washington.

It is one of the earliest companies on the Internet to start operating e-commerce. Amazon was founded in 1994. At first, it only operated online book sales business. Now it has expanded to a wide range of other products and has become It is the online retailer with the largest variety of products in the world and the second largest Internet company in the world. The company also includes subsidiaries such as Alexa Internet, a9, lab126, and Internet Movie Database (IMDB).

Reference for the above content: Baidu Encyclopedia-Amazon