ICBC complaint hotline: 95588; 24-hour VIP service hotline: 400-66-95588 (Wealth card, wealth management gold card, platinum card and credit card gold card customers in cities other than Shanghai, Zhejiang and Guangdong (available in all regions across the country); you can also enter the official website to enter the complaint portal to complain. The specific steps are as follows:

(1) Search ICBC on Baidu and click on official.

(2) Enter the official website of ICBC.

(3) Scroll down the page and click Contact Us.

(4) Enter the contact us page.

(5) Scroll down the page and click on the Personal Customer Complaint Registration Form and the Corporate Customer Complaint Registration Form.

(6) Enter the complaint page.

(7) Fill in the detailed information related to the complaint.

(8) Click Submit. Note:

If the complaint involves accounting-related issues, it is recommended to contact us through our bank’s 24-hour customer service hotline 95588 to ensure the confidentiality and security of your account information.

Reference: Industrial and Commercial Bank of China-Customer Complaints