Debt collectors are hard to do. He needs to have certain dunning skills and language skills, and be proficient in using relevant laws and credit card knowledge. The content of a day's work is basically to call for money. This industry is faced with a customer group with a grade C or even lower rating, and most customers are worried about their own quality. Therefore, collectors still need some patience and perseverance, as well as some courage and spirit.

In the process of collection, you should not only learn to protect the interests of creditors, but also learn to deal with debtors, to some extent, consider the problem from his point of view, and the most important thing is to protect yourself. If you are accidentally injured by some unreasonable and shameless Lao Lai, it is not a good thing. There are many things to learn.

Notes for collectors

1. Know the customer background before collection. We should contact the customer first and wait a few days. If there is no progress, the customer will contact the customer contact to put pressure on him. Don't quarrel with customers at the beginning, and the follow-up work is not progressing well.

2. When collecting money, we can play a variety of roles, think from the customer's point of view, and let them feel that we are helping customers.

3. Follow up the collection irregularly, keep in touch with customers, send greetings to customers irregularly, and maintain a benign communication.

4. Pay attention to maintaining the efficiency of the call, analyze specific customers, grasp the psychology of customers, and grasp the pain points of customers. For example, if customers are afraid of their parents, we can force parents to exert pressure or be afraid of taking legal responsibility. We can exert pressure through legal means and so on.