How long does it take to replace a Bank of China credit card after reporting a loss?

After reporting a loss and replacing a card, it usually takes 3 working days to produce the card. The Bank of China credit card will be mailed to you by express delivery to register with Bank of China. Mailing address, mailing time is about 3-5 working days. If there is no review result for a long time or you do not receive the card, it is recommended that you call the customer service hotline to inquire.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GOAPP to handle related businesses.

Can a lost credit card be reissued?

1. Can a lost credit card be reissued?

1. A lost credit card can be reissued. You need to report the loss before re-issuing a credit card. You can re-issue the card only after reporting the loss. Generally, you can get the card within 10 working days. After the credit card is lost, the cardholder can apply for a replacement credit card through the bank's counter or customer service hotline.

2. Legal basis: Article 39 of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks"

The card-issuing bank shall establish a credit card marketing management system and conduct systematic training and registration of marketing personnel For assessment and standardized management, marketing personnel shall not be assessed solely based on the number of cards issued and piece-rate commission. Credit card marketing activities should meet the following conditions:

(1) Marketing materials are true and accurate, and must not contain false or misleading statements or major omissions, and must not contain exaggerated or one-sided publicity. Expenses that should be borne by cardholders must be open and transparent. Risk warnings should be printed in obvious and easy-to-understand words in promotional materials and product (service) application materials. The description of the warning content should be true, clear, sufficient, and exemplary. Cases should be representative.

(2) Marketing personnel must wear the logo of their bank, clearly indicate their card-issuing bank and customer complaint hotline, use uniformly printed promotional materials for credit card products (services), and clarify credit card charging items and interest calculation policies. Conduct sufficient information disclosure and risk warnings on business risks, etc., confirm that there are no traces of alteration in the important certification materials submitted by the applicant, confirm that the applicant has known and understood the above information, confirm that the applicant has signed the application materials, and retained relevant evidence. Misleading and deceptive promotional interpretations are not allowed. When customers have any questions about the authenticity and reliability of promotional materials, relevant information inquiry channels should be provided.

(3) Marketing personnel should publicly and clearly inform the application materials and basic requirements that need to be submitted to apply for a credit card, urge credit card applicants to fill in the application materials completely, correctly and truly, and review the identity documents (original) and necessary supporting documents (original). Marketers are not allowed to promise customers the issuance of cards, and are not allowed to market credit cards in the name of quick card issuance, card application, business card application, etc.

(4) Marketers shall strictly abide by the principle of keeping customer information confidential, shall not disclose customer information, and shall not subcontract or subcontract credit card marketing work. The card-issuing bank should strictly prohibit marketing personnel from engaging in credit card marketing activities outside the bank, and make clear system regulations on the time interval and confidentiality measures for marketing personnel to receive applicant information and submit it for review. In cases where applicant information is used to cross-sell other products and services.

(5) When marketing personnel conduct telemarketing, in addition to complying with the relevant provisions of Articles (1) to (4), they must retain clear recording materials. The recording materials should be kept for at least 2 years for future reference.

2. What is the process for re-issuing a lost credit card?

The process for re-issuing a lost credit card is as follows:

1. The cardholder brings his/her ID card to the counter of the card-issuing bank and requests The staff will check the information of the lost credit card, then fill in the name, address, contact information and other information, and submit the card replacement application. It will take about 2 to 3 working days to produce the card. After the card is successfully produced, it will be sent to the cardholder;

2. The cardholder calls the customer service number of the card-issuing bank and provides the lost credit card, personal ID number and other information. The bank will send the card in about 3 working days.

How to replace a lost credit card

If a credit card is lost, it is recommended to call customer service immediately to report the loss or freeze the account to protect the safety of your credit card funds. After reporting the loss by phone, within three days Go to the bank to formally report the loss.

If the cardholder confirms that the original credit card cannot be found, he or she can apply to the card-issuing bank for a new card.

1. Verbal loss report

If the cardholder is too late to go to the bank card department to handle the loss, he can make a phone call to report the loss, but he must go to a China Construction Bank branch within 72 hours to make a formal loss report. , otherwise the loss report will be automatically released after 24 hours.

2. Report loss at an outlet

If a cardholder loses his or her bank card, he or she can apply for a loss report at a nearby China Construction Bank branch. Loss reporting applications can be made at any CCB branch, and there is no need to go to the card issuing branch to report the loss. Applying for a loss report at an outlet is a formal loss report. The formal procedure for reporting a loss is that the cardholder must fill out a loss report application form, submit his/her identity document for verification, and pay a loss report fee and a lost card replacement fee. All financial responsibilities incurred by the card before reporting the loss and within 24 hours after reporting the loss shall be borne by the cardholder. If the cardholder finds the bank card after reporting the loss, he can cancel the loss report item. Fill out the application form for canceling the loss report. After canceling the loss report, the original loss report handling fee and the card loss report replacement fee will not be refunded.

Notes

Replace the card when it expires: The Dragon Card (Dual Currency) bank card is valid for 3 years and will become invalid upon expiration. China Construction Bank will proactively send you a new card one month before your card expires for your convenience. If you do not want to continue using the card after it expires, please call the China Construction Bank 24-hour service hotline one month before the card expires.

Replace the card in advance: If your card is about to expire within 3 months, and you need to change the card in advance due to special reasons such as going abroad, please call the 24-hour service hotline to apply and destroy the original card yourself. . CCB will handle card replacement in advance and send you a new card.

Damaged card replacement: When your card can no longer be used due to damage, breakage, degaussing of the magnetic strip or incorrect signature, etc., you can apply for a new card; to apply for a reissue, please call CCB’s 24-hour service Hotline, a reissue fee of 20 yuan per card will be required to reissue a new card; please be sure to destroy the old card yourself to avoid unnecessary losses.

Guidelines for emergency card replacement overseas: If your card is lost or stolen while traveling abroad, please call our customer service hotline to report the card loss. We will handle the loss reporting procedures for you immediately, and the loss report will take effect immediately.

How to replace a lost Agricultural Bank of China credit card

Hello! If your credit card is lost, you can report the loss through the following channels:

1. Palm Bank: Please log in to the Palm Bank APP, click "Homepage → Credit Card → Card Manager → Report Loss and Replace Card", and select For the credit card you want to report lost, enter your mobile phone number and verification code, click "Next", and the loss report is successful.

2. Online banking: Please log in to personal online banking, click "Credit Card → Settings → Report Loss and Replace Card" to handle the process of reporting loss and replacement of credit card.

3. WeChat: Please follow the "Agricultural Bank of China Credit Card" WeChat official account. After binding the credit card, you can enter "manual" to transfer to Kaka's teacher to handle the card protection business for you.

4. Customer service hotline: Please call our bank’s 24-hour credit card center customer service hotline 4006695599 (for areas where 400 is not available, please call 02161195599, for overseas please call +86-21-61195599) to report the loss.

5. Counter: The card owner is required to bring his/her identity document to an Agricultural Bank of China outlet to handle the card loss and replacement business.

Warm reminder:

1. Once the loss report is processed, it will take effect immediately and cannot be revoked.

2. To report a loss, you need to pay a loss reporting fee of 50 yuan from your account (free for platinum cards and other special cards). Our bank will bear the economic losses caused by fraudulent use of the card after your loss report takes effect, and will The new card will be mailed to you promptly.

3. After reporting the loss, our bank will provide you with a new card for free, and the new card will be sent to you by registered mail. If you want to get a new card as quickly as possible, you can apply for EMS Express and courier services require an emergency handling fee of 20 yuan each time from your account (free for special cards such as platinum cards).

If your credit card is lost, you can do the following:

1. Card protection: Our bank can temporarily add card protection for you. The temporary freeze is valid for 7 days. The freeze will be automatically unfrozen.

2. Reduce the limit: In addition to card protection, you can also choose to reduce the limit of your card. There will still be certain risks in card protection and limit reduction, and you still need to bear the risk yourself before reporting the loss.

In order to ensure the safety of your funds, if the card is confirmed to be lost, please report the loss immediately.

3. Loss report: You can report the loss through our bank's personal mobile banking APP, "Agricultural Bank of China Credit Card" WeChat official account, personal online banking, customer service hotline 4006695599, counter and other channels.

(Answer time: September 14, 2022. In case of business changes, please refer to the actual situation.)

How to reissue a lost China Merchants Bank credit card

1 If a China Merchants Bank cardholder reports the loss of their credit card, please call the credit card customer service hotline 4008205555 and select "2#" to be transferred to a customer service specialist. If a credit card is lost, stolen or possessed by others, the risk of misappropriation after the cardholder reports the loss will be borne by the bank. Non-password consumption within 48 hours before the loss is reported is covered by card loss protection according to specified rules. If the card is not reported as lost in time, the risk will be borne by the customer

2. The loss report fee is RMB 60 per card. Once the credit card is reported as lost, it will take effect immediately and is irrevocable (VISAMINI large and small cards can be reported as lost individually or at the same time. The fee is 60 yuan/time).

3. The new card that is reissued after the loss is reported and the three digits on the back of the card will change, but the account information remains unchanged and the card type is the same as the original card, and repayment can be received.

4. If the loss is reported within half a year before the card expires, the validity period of the new card issued after the loss is automatically extended for 5 years.

5. It takes 2 working days to make a new card after reporting the loss, and it will be sent by Rufengda free express delivery (within about 1 week), or you can choose EMS express delivery (within about 48 hours). A courier fee of RMB 20 is required, and the loss reporting fee and courier fee will be included in the next bill.

This ends the introduction about credit card reissue and how much it costs. I wonder if you found the information you need?