The manual service hotline of China Merchants Bank

The service hotline of China Merchants Bank’s savings card is 9-5555. After dialing, press “3” to select the service according to the voice to enter the manual (for example: for account inquiry, select 3 → 5 →9; for loan consultation, choose 3→3→9, etc.).

Warm reminder:

1. 0:00-7:00 is the night service time. Only loss reporting, risky transactions and other businesses can be handled. Select "4" to enter emergency loss reporting.

2. If there are a large number of inquiries and there is a queue, please call again later.

3. Overseas users please dial: 0086-755-95555. If the call cannot be made, dial: 0086-755-84391000.

The 24-hour service hotline of China Merchants Bank Credit Card Center is: 8008205555 (free, dialable from landline only) or 4008205555 (charged as a local call, can be dialed from landline or mobile phone).

①Customers who do not hold a card, please press 3# Credit Card Application Consultation - 1 Credit Card Application and Progress Inquiry - 3 Credit Card Application Consultation to enter the manual service;

②Customers who hold a card, please enter the ID number Or #, enter the query password # and select "9", then select the relevant menu to enter manual;

③ Please press 2# to enter the emergency report of credit card loss.

Warm reminder: For areas that do not support 400 and 800 telephone numbers, please dial 021-38784800; overseas users, please dial: 0086-4008205555 or 008621-38784800.