If you don't ask for a new card after the loss of your credit card, the new card will be sent to you within three working days after the official loss report. It usually takes about ten days to check. After the card is sent, there will be a short message prompt. If there is a registered letter code, you can check the mailing status through the postal client or customer service hotline 1 185. Now you say you haven't received the card for half a month, either you didn't ask for a replacement card at that time, or you didn't report the loss officially, or there was something wrong with the mailing route ~ So you called the customer service hotline to find out if you reported the loss? If the card has been reissued, check the registered letter code and then check it through the post office ~