Each of your cards must be opened to use. After you receive the card, whether it is the main card or the supplementary card (including new card issuance, damaged and lost replacement card, expired replacement card, etc.). ), please choose to open the card by phone or online first:
(1) calling card is opened
The calling card is opened according to the following steps. At the same time, please set the telephone banking password for voice inquiry and related operations of the 24-hour service hotline.
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Telephone banking password sent to everyone. Please set the passwords for the main card and the supplementary card.
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If you hold more than one master card at the same time, you only need to set the telephone banking password when the first card is opened, and other cards share the password.
(2) Online card opening
Please follow the following steps to open the card online:
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The telephone number is entered in English in the format of (010) 999999;
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Failed to open the card for three times, and the card can only be opened manually through the 24-hour service hotline;
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Only the main card can be opened online. Please open the supplementary card through the service hotline.
After completing the card opening procedure, you can enjoy the convenience of credit card consumption and 24-hour intimate service. If you choose "domestic consumption password", you must wait until you receive the password letter before you can use the card in China.
(1) After opening the card, you will receive the card password letter sent by our bank (the password of the secondary card will also be sent to the main cardholder). This password must be used in the following situations:
1) Cash withdrawal at home and abroad;
2) Customers who choose "domestic consumption password" spend their money by credit card in China.
(2) If you have more than one card, please send the password of each card separately. Please keep it properly and keep it separately from your card and ID card. If the password is lost or forgotten, please call the 24-hour service hotline and we will reissue it for you.
For you to use and keep your password more safely and conveniently, you can change your password at any time on our atm machine with encryption function.