Ticketing Service
Log in to the Hong Kong Airlines official website mobile client to book tickets, and you can also choose meals, reserve seats, apply for special services, etc. Three days before flight departure, guests will be notified of destination weather and flight information via SMS. You can check in online 36 hours before departure.
Check-in service
Log in to the official website of Hong Kong Airlines and you can check in 36 hours before flight departure to pre-select your preferred seat. In addition, Hong Kong Airlines has now launched a mobile check-in service, and you can directly obtain ticket information using QR codes.
Free checked baggage
General passengers: Business class, 3 pieces, each piece is 23 kg; Economy class, 2 pieces, total ***23 kg.
Gold and Silver Card members: business class, 4 pieces, each piece is 23kg; economy class, 3 pieces, the first and second pieces total ***23kg, the third piece is 23kg
Check-in service
Use iPad to complete the QR code check-in and verification process. Designated care areas are provided in the boarding area to provide special attention to special passengers.
Transfer service
Add more manpower to open transfer counters to facilitate passengers. Inquiry counters will be set up in restricted areas and arrivals floors to handle passengers affected by delays or cancellations. Videos about the transfer are played on the plane's screen to make each step more clear to passengers. Passengers can also learn all transfer information from the mobile phone client, including using GPS to guide them to the transfer gate.
Airport VIP Lounge Service - "Bauhinia Hall"
The brand new Hong Kong Airlines VIP Lounge "Bauhinia Hall" was officially opened on June 27, 2014, replacing the existing VIP lounge. Provide a more spacious and comfortable space for passengers to enjoy. Covering an area of ??506 square meters, "Bauhinia Hall" is located on the departure floor on the sixth floor of Passenger Terminal 1 of the Hong Kong International Airport, adjacent to Gate 23. There are ***120 seats of different types in the VIP room spread across various areas. Passengers can choose to rest in the area with a view of the airport apron, the leisure rest area, or the newly added imperial concubine seat area. The brand-new VIP room has two private meeting rooms, "Zirui Room" and "Jingyang Room". It also has an Apple computer work area, wireless Internet access service, and a variety of local and international newspapers and magazines to satisfy travelers. business and leisure needs. "Bauhinia Hall" also has a buffet area with local characteristics. Visitors can taste Hong Kong's world-famous authentic delicacies, including egg waffles, tofu pudding, silk stocking milk tea, rice in a cup, etc., and experience "two pieces in one cup", on-site Traditional Hong Kong food culture such as boiled cart noodles. "Bauhinia Hall" will use "Hong Kong Feelings" as the theme, display paintings with Hong Kong characteristics, and display exhibitions with the theme of Hong Kong culture and art, and the theme will change from time to time.
Flight catering services
Hong Kong Airlines provides passengers with a variety of appetizers and main dishes rich in local characteristics.
Vegetarian meals, baby meals, medical meals, and fruit/low-fat menus for health-conscious people are also available on the flight. Passengers only need to contact the reservation department or travel agency 24 hours before departure date. Business travelers can also enjoy flexible dining times for added convenience. The types of snacks provided on flights will also be adjusted according to the season, route and cabin class.
The in-flight entertainment facilities are equipped with an advanced optional in-flight entertainment system (AVOD); the private TV screen size is up to 15.5 inches in business class and 10.5 inches in economy class; more than a hundred of the latest movies Hollywood movies, multinational movies, TV shows, music, and video games; there are many types of magazines on board including leisure life, automobiles, finance, etc., and Hong Kong Airlines' "You Travel" magazine, providing every passenger with comfortable read.
Duty-free shopping in the air
Provide in-flight duty-free products for passengers to choose from, including cosmetics, perfumes and wines from well-known brands around the world; Fortune Wings members can enjoy an additional 5% discount; Sky eShopping allows passengers to Order online 3 days before departure and the goods will be delivered to your seat; through "Fly" shopping, we will deliver the purchased goods
to your home.
After-flight services
Establish a powerful database system to store all passenger information, including travel preferences, personal information, travel records, whether there are complaints and other details, other personal information, etc. wait. Track the status of abnormal baggage (lost/delayed baggage) and know when the baggage arrives. Track the repair and delivery status of damaged luggage.
Professional Team
Hong Kong Airlines’ pilots and flight attendants are carefully selected and are among the best from around the world. They receive rigorous safety and customer service training to ensure that your experience is satisfactory. A satisfying journey.
Fortune Club
Fortune Club is a global rewards program shared by Hong Kong Airlines, Hainan Airlines, Grand China Airlines, Lucky Air and Tianjin Airlines.
In addition to taking flights, Fortune Wings Club brings together many partners. You can also earn a steady stream of miles through daily consumption, including hotel accommodation, delicious food, shopping, credit card payments, etc., and accumulate Miles can be redeemed for free air tickets, class upgrades and hundreds of lifestyle gifts.
7 airline partners: Hainan Airlines Co., Ltd./Grand China Airlines Co., Ltd./Tianjin Airlines Co., Ltd./Capital Airlines Co., Ltd./Lucky Airlines Co., Ltd./Western Airlines Co., Ltd./Air Berlin
As of October 8, 2014, the total number of Fortune Wings Club members has exceeded 15 million. Fortune Wings ordinary card, Fortune Wings ordinary card, Fortune Wings gold card, flying in business class for 1 segment, flying in business class for 10 segments, flying in business class for 20 Flying in economy class for 2 sectors, flying in economy class for 20 sectors, flying in economy class for 40 sectors, or accumulating 3,000 miles, accumulating 30,000 miles, accumulating 50,000 miles, and enjoying preferential treatment. Gold card and silver card have additional mileage rewards 50 25 Priority booking and back-up seats are available. Economy (Y) class booking is guaranteed (48 hours before flight departure) - Check-in at the business class counter, you can check in at the business class counter with the same guest Extra free baggage allowance Extra 20kg (44lbs) Extra 10kg (22lbs) Business class lounge, can bring the same guest Business class lounge Extra-long seat Free free digital service
By using digital IT technology, comprehensive design, and systematic presentation of all aspects of passenger service, passengers can perceive that Hong Kong Airlines is a digital airline full of passion, Hong Kong charm, and Hong Kong charm.