From the actual situation, it is indeed the Agricultural Bank of China that deceived customers.

But if you are talking about safeguarding your own legitimate rights and interests, it is basically impossible from a legal perspective through normal channels, because when the bank formulates the terms of each activity, there must be "activity terms" or "notes" under the activity content. , the font is very small, including "The number of places in this event is limited, first come first served" and "The right to interpret this event belongs to the bank." When studying each event, the bank has specialized legal personnel to check the terms, so in the end even if Consumers have no chance of winning if they sue.

However, there are also unconventional methods, such as calling the bank customer service and threatening to expose the matter, appealing the matter to the Banking Regulatory Commission Bureau, exposing the matter to local media, television stations and newspapers, posting a small amount online, etc. . . . . In order to prevent the situation from escalating, banks will basically come up with solutions and compensation plans. I used to be in a bank. When resolving complaints, we would first try our best to appease and apologize. This is the best solution; if the customer persists, we will lose money and avoid disaster. Each department has certain compensation authority. . . . . Because once the complaint is not resolved and negative information about the situation is exposed, the relevant department personnel involved will be punished