As long as the purchased Apple mobile phone has quality problems and has the quality inspection report of Apple customer service, it belongs to the scope of return, and you can apply for return within the specified return time. It doesn't matter whether you bought it with a credit card or not.

If you bought an Apple phone in official website, the return process is as follows:

1. Click "Return" at Apple's official website order and select "Pick-up time by express delivery", which is usually two days later.

2. Apple informed EMS to clean up the mess.

3.EMS message informs you that you are about to pick up the goods.

4. On the day of "express pick-up time", EMS will call to ask if there are any Apple devices that need to be returned, and then prepare the package by itself.

The courier calls to ask the address, and then waits for the courier to pick up the piece.

6. A. When the courier comes to pick up the parts, for the sake of safety, you can ask the courier to check the "return number" and give it to the courier after confirming it is correct. (Don't disclose the "return number" to the courier in advance)

B. Write your name on the "sender" and your mobile phone number on the "phone/mobile phone" on the EMS list. You don't need to fill in the rest, because the "return label" has already been explained.

Remember to take good care of the sheets at the bottom. There is a 13 bit in the lower right corner of the bill, which is used to query the parcel delivery. In the upper right corner of the bill, there is the official website query website of EMS.

D. please don't pay postage.

3.EMS sends the parcel to Apple. This process takes at least one week for EMS and half a month for long. If it comes to Saturday and Sunday, it will have to be postponed.

4.Apple Return Center will start the refund procedure after receiving the returned goods and testing them correctly. The time to receive the refund will depend on the payment method at the time of ordering.

1, local credit card/debit card, Alipay or telephone payment, and the refund will be sent to the issuing bank within 3 to 5 working days after receiving the return. Please contact the issuing bank to find out when the refund will be deposited into the account.

2. Cash on delivery refund and bank transfer refund. If the bank details have been provided, Apple will deposit the refund into the account within 3 to 5 working days after receiving the return.

3. Refunds of international credit cards and Visa/Master credit cards will be sent to the issuing bank within 1 to 2 weeks. Please contact the issuing bank to check when the unpaid amount or refund will be deposited into the account.

It takes about 20~30 days from return to refund.