You need to apply for password reset.

The specific operation requires you to bring your ID card and bank card to the account opening outlet of the card. During the application process, you must first fill out the reset application form and select password reset; then make a copy of your ID card and go to the front desk for processing.

Usually, after applying for password reset, you need to wait 3 to 5 working days before the reset is successful.

If you have other specific questions, it is recommended that you call the bank’s customer service staff and hope they can help you.