Even though my colleagues questioned whether it was a fake when opening gifts, I still didn't think much, because I don't think a brand as big as Ping An should send fakes. To tell the truth, I have great trust in peace. I have applied for a technology company under Ping An, and many colleagues around me have worked in Ping An, and I have also bought many Ping An insurance products.
It is also in line with the trust in the brand that I basically have no doubt about the authenticity of the gift, so I resolutely followed suit and got the card. I also received a gift from an Apple headset. I am very happy. However, after unpacking and checking the product, it was found that it was really fake or pirated, because its outer packaging was not only rough, but also the serial number on the box was different from that on the fuselage. Moreover, in the process of use, the signal of the earphone will be interrupted easily, and it will ring one by one from time to time. In short, the poor experience has greatly reduced my good impression of peace.
At first, I tried to convince myself that I would forget it. After all, it is a gift, and it will not be good, but when I almost accept myself. After communicating with other colleagues, I realized that my initial intention was to receive a genuine earphone, but now I have received a fake, which has completely deviated from my initial intention. Although this is a gift, it is also part of the sales of Ping An Card, so I have every reason to believe that my rights as a consumer have been violated. At this time, I need to defend my rights.
So the more I think about it, the more unhappy I am. Finally, I picked up the phone and complained to Ping An. In the process of communicating with customer service, the core of customer service view is that sending headphones is a personal behavior of the salesman, not a company behavior. Of course, I can't accept this view. As an ordinary consumer and salesperson, I represent the company in the sales process. Now you tell me that it is a personal act for him to give Apple headphones. Isn't this obvious nonsense? I don't accept it.
Finally, no satisfactory treatment opinion was reached. The customer service said that my complaint was recorded and would give me feedback in three to five working days. Then I waited, so I looked at my mobile phone in the morning and received a reminder that the complaint was being handled and the status was still clear, which was quite satisfactory.
Afterwards, I checked the relevant records online and found that there were more cases of receiving fake goods without results. I certainly don't want my complaints to be like this, so I want to focus on this small matter once and for all. The complaint may be invalid. I will cancel the hotline during the day and see what they say.
If I have tried various ways and still can't achieve satisfactory results, I have reason to believe that even in a first-tier city like Shenzhen, big brands can be unreliable and consumers' rights and interests can still be trampled on at will. I am determined to give up all their related products. After all, I have such a choice and right.