Prompt "activation failed" mainly has the following situations: Case 1: Military identity: For example, the ID card information can't be found in the authentication system, which leads to activation failure. It is recommended to bring valid documents to the business hall for real-name registration; Case 2: The prompt name is inconsistent with the ID number: the name and ID number entered when placing an order are inconsistent with the name and ID number uploaded during activation, which leads to the failure of activation. It is recommended to bring valid documents to the business hall for real-name registration; Case 3: When taking pictures in vivo, the lens with glasses reflects light, which leads to the failure of activation: when taking pictures in vivo, it is necessary to take pictures in vivo, and avoid reflecting light when taking pictures with glasses to ensure that the eyes are taken through the lens; Case 4: uploading with a copy of ID card leads to activation failure: the original photo of ID card must be uploaded, and the copy is not allowed; Case 5: There is historical arrears under the name, which leads to the failure of activation: the historical telecom number (including fixed line, broadband and mobile phone) under the name has the record of unpaid arrears. It is recommended to bring valid documents to the original business hall to inquire about the arrears, and then apply for real name registration; Situation 6: One card exceeds five cards, which leads to activation failure: the mobile phone number under the name has been ≥ five, and it is temporarily impossible to apply for the JD.COM red envelope card; Case 7: Prompt that "the order does not exist" leads to activation failure: the applied JD.COM red envelope card has been cancelled and cannot be activated; Situation 8: There are other numbers in the province that are not registered with real names, which leads to the failure of activation. It is recommended to bring valid documents to the original business hall for real-name registration. For more service benefits, click "official website" below to answer your questions.