If the gift redeemed by CCB credit card points is in kind, you should be able to receive the gift within 20 days from the day you apply for redemption (except for national holidays, remote areas, disasters and weather and other special circumstances).

If you redeem online, you can log in to their points redemption mall and click "My Points Order" to check the status of the order. If the express has been sent, then the order status will show that it has been sent. Shipping, and there is a logistics tracking number.

If it turns out that the product has not been shipped yet, you have to call the 400 number on the back of their card to get a manual response.

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Points accumulation rules

Cardholders use China Construction Bank Dragon Card credit cards in hotels, hotels, restaurants, entertainment, department stores, and other retail stores. Merchants can accumulate points for card consumption; points for cash installment business are calculated based on the actual transaction amount. However, points will not be calculated for the following items:

1. Pay revolving credit interest, annual fees, liquidated damages, installment fees and other fees, and withdraw cash and repay Long Card credit cards;

2. Transactions to pay related fees through withholding and payment;

3. Merchant consumption in non-profit industries such as real estate, automobiles, wholesale, hospitals, schools, and charities and social services, as well as financial and government payment transactions (such as insurance, investment, taxes, fines);

4. Car purchase Installment, decoration installment, parking space installment, study abroad installment, education installment, installment pass, travel installment, bill installment, consumption installment business;

5. Excellent business card-unit business card for various consumption;

6. Special billing merchants determined by UnionPay;

7. Other transactions or merchants designated by China Construction Bank that do not provide points.

If the merchant fails to install bank card acceptance machines in accordance with China UnionPay regulations, resulting in points being calculated for transactions that should not be rewarded, China Construction Bank has the right to deduct the part of the cardholder's points; if the acquiring bank If the merchant fails to correctly set the merchant category in accordance with the regulations of China UnionPay, thereby affecting the accumulation of points, China Construction Bank will not bear relevant responsibilities.

China Construction Bank has the right to review the legality, authenticity and legitimacy of cardholders’ transactions to obtain points, and requires cardholders to provide POS purchase orders, shopping invoices and other supporting materials. If the cardholder cannot provide proof materials that meet CCB's requirements on time, CCB has the right not to grant points to the cardholder, or to take measures to deduct points.

Reward points are additional points calculated to encourage cardholders to make specific purchases, use the card or use related products, or participate in activities and meet the reward conditions. Reward points are calculated and used according to the activity terms announced for points reward activities.