The account manager must provide his or her valid ID card to the bank branch for consultation.

According to the relevant provisions of the "Management Measures for Customer Identification and Preservation of Customer Identity Information and Transaction Records of Financial Institutions":

Article 27: Customer identity information that financial institutions should preserve includes: Record customer identity information and materials, as well as various records and materials that reflect the financial institution's customer identification work.

The transaction records that financial institutions should keep include data information about each transaction, business vouchers, account books, as well as contracts, business vouchers, documents, business letters and other materials that reflect the true situation of the transaction as required by relevant regulations.

Article 28: Financial institutions should take necessary management and technical measures to prevent the loss and damage of customer identity information and transaction records, and to prevent the leakage of customer identity information and transaction information.

Financial institutions should take practical measures to preserve customer identity information and transaction records to facilitate anti-money laundering investigation and supervision.

Extended information

According to Article 52 of the "Bank Card Business Management Measures"

The card-issuing bank's obligations:

(1) ) The card-issuing bank shall provide bank card applicants with information on the use of bank cards, including regulations, instructions for use and charging standards. Existing cardholders can also request the above information.

(2) Card-issuing banks should establish a fair and effective complaint system for bank card services and make the complaint procedures and complaint hotlines public. The card-issuing bank shall respond to the cardholder's inquiries and correction requests regarding the accounting situation within 30 days.

(3) The card-issuing bank shall provide reconciliation services to cardholders. Account statements are provided to cardholders on a monthly basis. The card-issuing bank may not provide account statements to cardholders under the following circumstances:

1. Passbooks or other transaction records have been provided to cardholders;

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2. No transactions have been made since the last monthly statement, and there is no outstanding balance in the account;

3. It has been separately agreed with the cardholder.

(4) The bank card statement provided by the card issuing bank to the cardholder should list the following contents:

1. Transaction amount, account balance (credit card should also list Repayment due date, minimum repayment amount, available credit limit);

2. The date when the transaction amount is credited to or deducted from the relevant account;

3. Transaction date and category;

4. Transaction record number;

5. Name or code of the merchant as the payment object (except for off-site transactions);

6. Inquiry or Report an address or phone number that does not match your billing.

(5) The card-issuing bank shall provide bank card loss reporting services to cardholders, shall set up a 24-hour loss reporting service hotline, and provide two methods of reporting loss by phone and in writing, with written loss reporting being the official method of reporting loss. The loss reporting responsibilities between the card-issuing bank and the cardholder shall be clarified in the articles of association or relevant agreements.

(6) The card-issuing bank shall explain to cardholders the importance of the password and the responsibility for loss in the relevant card regulations or instructions for use.

(7) The card-issuing bank is responsible for keeping the cardholder’s credit information confidential.

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