(1) Basic conditions for selecting telemarketers. Although the planner has designed a targeted plan before marketing, the marketing will often be rejected due to the low penetration rate of credit cards in China. Therefore, telemarketers must be cheerful and friendly, be brave in facing customers' objections and be able to control their emotions well. At the same time, you should have clear expression ability and listening ability, and don't dislike talking with customers for a long time.

(two) marketing personnel should receive professional training and guidance. First of all, telemarketers need to be psychologically prepared, keep an optimistic attitude every day, cherish every marketing opportunities, and adjust their mentality in time even if they encounter rejection; Secondly, we should be enthusiastic and confident about our credit cards and services, and maintain the mentality of helping potential customers solve problems, not just the mentality of "selling"; Third, learn to distinguish people by sound and say what customers want to hear, not what you want to say.

(3) Basic telephone etiquette that marketers should master. When the phone rings, you should get into the habit of answering it immediately. Speak clearly and correctly, at a moderate speed and at an appropriate volume. Keep a happy mood every day, your voice will always be leisurely and full of smiles, so that customers can feel your enthusiasm and smile; Listen attentively, eat and drink without calling, or even say hello to people passing by; Can accurately express marketing key points, use concise and powerful words, and try to use simple sentences; Always put a notebook next to your mobile phone for accurate recording; If you agree to reschedule with the customer, be sure to go to the appointment on time; Before you hang up, you should happily wish each other or say goodbye, and then hang up after the other party hangs up.