If you think that the bank has violated the rules, or you are not satisfied with the way the bank handles complaints, you can seek help from the banking supervision department and industry self-regulatory organizations. Although their powers and responsibilities in handling complaints from bank customers are limited, they will try their best to coordinate. If you need to complain to the CBRC,

According to the principle of territorial supervision, you should first submit it to the local CBRC agency. Complaints should be made in writing, detailing the events and nature of the complaints, the name and contact information of the complainant. Generally speaking, orally or anonymously.

Complaints to the CBRC are inconvenient to accept. When handling complaints, the CBRC will keep all complaints absolutely confidential and will only disclose details to relevant banks in the process of handling complaints. After receiving the written complaint, the CBRC will vote.

The complaint is forwarded to the relevant bank for handling, and the bank is required to investigate in time and directly reply to the complainant. If the complaint is serious, the CBRC will also ask the bank to make a detailed explanation and response to the complaint.