1. bank counter: users bring their credit cards and their valid identity documents to any business outlets of the nearest industrial and commercial bank, and ask the work of the bank counter for help.

2. Telephone customer service: dial the customer service number of ICBC and follow the voice prompts to open it.

3. online banking: log in to the main page of the official website of ICBC, click register, fill in the user information, and set the online banking login name, online banking password and mobile phone verification code to complete the online banking service.