At present, ABC's super counter can handle most non-cash business of bank cards, including self-service card opening, e-banking signing, loss reporting of bank card accounts, password reset, transfer and remittance, credit card application and so on.
It takes 10- 15 minutes for an individual to open a card and sign an e-banking contract, but it only takes about 3-4 minutes to get to the super counter, which improves the efficiency by at least 3 times. There is no need to fill in a form for transfer and remittance at the super counter, which greatly saves customer service time.
Super counter has broken the traditional banking business process. Through the integration of hardware equipment and software system, it adopts a brand-new business process mode of "on-site guidance in the lobby, independent handling by customers and background professional audit", which realizes the rapid handling of most individual customers' non-cash business and completely changes the current situation that the banking counter business process is full of forms, signatures and complicated processes.
Extended data:
The "Super Counter" of Agricultural Bank of China has been set up in more than 230 branches in Shenzhen, Beijing, Jiangsu, Hubei, Shandong and Guangdong. At present, the daily average business volume of a single "super counter" of Agricultural Bank of China Beijing Branch has reached 500, far exceeding the daily average business processing capacity of the teller. At present, Shenzhen Branch has more than 130 outlets, which have been diverted according to statistics. Home network application.
The appearance of super counter will greatly improve the efficiency of banking business processing, and will profoundly affect and change the operation mode of banking industry and the functional orientation of outlets, and promote the transformation of outlets from transaction processing to service and marketing. Agricultural Bank of China will speed up the popularization and application of "super counters", optimize and improve its functions, improve its customer service level, and strive to cover 20,000 outlets next year.
People's Network-Agricultural Bank of China Zhuji Sub-branch Super Counter Full Coverage to Enhance Service Strength