A lost credit card can be used illegally, damaging your money. Once a credit card is stolen, report the loss immediately. What are the methods for reporting the loss of a Bank of Communications credit card? Are there any charges?

1. How to report the loss of a Bank of Communications credit card

1. To report the loss on the Payout Bar APP:

Log in to the Payout Bar APP → Card Life → Card Services → Report the loss and replace the card.

2. Report loss in mobile banking:

Log in→My→Settings→Bank Card Management→Select the credit card to be reported as lost→"Report Loss".

3. Report loss in online banking:

Log in to online banking → Credit Card → Credit Card Management → “Report Loss of Credit Card”.

4. Customer service hotline report loss:

Call the Bank of Communications credit card customer service hotline 400-800-9888 and follow the voice prompts to manual service to report the loss of your credit card.

2. Bank of Communications credit card loss reporting fee standards

Currently, if Bank of Communications has activated a credit card to report loss, it will charge a loss reporting and replacement fee. If the card is not activated, the loss reporting and replacement is free of charge. Domestic loss reporting fee standards: The loss reporting fee for each card is RMB 50 per card, of which business cards and platinum credit cards are free of charge.